Job Details

ID #46158573
State Virginia
City Virginiabeach
Job type Permanent
Salary USD $0 - $0 0 - 0
Source InfoTech Spectrum Inc
Showed 2022-10-02
Date 2022-09-30
Deadline 2022-11-28
Category Et cetera
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Service Desk

Virginia, Virginiabeach, 23450 Virginiabeach USA

Vacancy expired!

InfoTech Spectrum - A trusted partner (www.infotechspectrum.com)

At InfoTech Spectrum, we connect top talent and leadership across North America with top-performing Fortune 500 and global corporations. As a leading provider of IT & Professional Staffing, Executive Search and Contingent Workforce Solutions since 2003, it is our passion to dig deep into your business goals and connect you with the best people to make those goals reality. Consistently recognized as a top talent acquisition solutions company, we thrive on supporting our partners with their own business growth.We have an Immediate Need of

Service Desk with one of our Direct

Virginia Beach, VA

(Initial Remote) the details for the position are as follows:

Job Description:
  • Answer incoming calls and requests, troubleshoot, solve problems, and provide resolution to supported users within the contracted scope of support for each client.
  • Process and document user interactions using supplied ticketing system, knowledge base and other resources
  • Help users with software and login issues
  • Perform failure analysis to evaluate all processes and diagnose all software systems
  • Serve as liaison between helpdesk and desktop support
  • Troubleshoot and assist with a variety of issues on both PC, iPad, and iPhone
  • Perform root cause analysis
  • Remote software installs
  • Follow through with users whose issues are not closed on initial contact, which may include additional communication to the user, a supervisor, or other support areas within the team, i.e., Hardware Liaison, Technical Liaison, etc.
  • Respond to miscellaneous request and research from internal staff as directed by the Supervisor.
  • Attend job related training
  • Complete Weekly Personal Time Watch

Requirements/Skills
  • HS Diploma or equivalent
  • PC Hardware
  • Mobile device usage, configuration, and troubleshooting (Apple and Android)
  • Windows 10 usage, configuration, and troubleshooting
  • Remote Support Tools
  • Basic Networking knowledge (Wi-Fi and ethernet)
  • Active Directory
  • Software Installation
  • Microsoft Office (Excel, Word, PowerPoint, Outlook) troubleshooting and usage in a corporate environment.

Additional Skills
  • Critical thinking
  • Customer service orientated
  • Detail oriented
  • Technical troubleshooting
  • Active listening
  • Ability to communicate technical information to a non-technical audience
  • Self-motivated
(Please revert with your updated profile to (

shalini@infotechspectrum. com) or please refer someone if is not of your interest. )

Regards,

Shalini Singh

Vacancy expired!

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