Job Details

ID #17308758
State Virginia
City Virginiabeach
Job type Contract
Salary USD $25 - $30 25 - 30
Source Eclaro
Showed 2021-07-26
Date 2021-07-19
Deadline 2021-09-17
Category Et cetera
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Service Desk Analyst II

Virginia, Virginiabeach, 23450 Virginiabeach USA

Vacancy expired!

  • Provide excellent customer service to our customers, at all times
  • Respond to customer inquiries in person, electronically and via phone
  • Problem solve issues presented by our customers
  • Document, track and monitor problems to ensure resolution in a timely manner
  • Work in a team environment and participate positively with the team
  • Update customers when issues are resolved
  • Update and maintain relevant issue tracking systems appropriately
  • Identify, investigate and coordinate resolution of complex technical problems
  • Ensure documentation of problem resolution and creation of knowledge items are completed
  • Troubleshoot, problem solve and resolve customer issues
  • Provide escalated support for team members, as needed
  • Strong verbal communication skills
  • Strong written communication skills
  • Must be motivated towards constantly improving their technical skills
  • Knowledgeable in use of MS Excel, Word, Outlook

Vacancy expired!

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