Customer Service Support Representative. Do you want a fun job where you can grow? This is not a dead end customer service job but is instead this is a chance to work with a high performing entrepreneur who has a proven track record of success. Work directly with owner to provide customer service during sales and transaction process of high end homes and custom construction projects. Be professional on the phone and in person. This is a fun job where you will work with clients who are excited about making this purchase. Maintain excellent service standards by responding efficiently to customer inquiries in a timely manner. Be enthusiastic about helping customers find answers to their questions.
Maintain a professional posture on the phone and in the office. You may occasionally attend client meetings with owner to provide support during the transaction.
Communicate with prospects to answer questions and explain our process.
Work with owner to build sustainable relationships and trust with customers through open and interactive communication
Keep notes of customer interactions in our client system as well as file related documents in our database.
Follow communication procedures, guidelines and processes
Take the extra mile to engage customers
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening. Do you like speaking on the phone?
Some familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to all types of characters
Excellent communication and personal presentation skills
Ability to multi-task, prioritize, and manage time effectively
Must have reliable transportation