Helpdesk Technician job vacancy in Bellevue, Washington System One

Vacancy expired!

Helpdesk Technician

Responsibilities

Utilizing existing and creating new internal and external knowledge base documents to assist with ticket resolution
Active Directory Account maintenance
Managing access to internal and external collaboration spaces
PC Lifecycle Management
Conference Room Support
Inventory Receiving, & Tracking
Fulfill software requests
Printer management
Business travel support
Demonstrate and assist with remote access to company resources
Support users at remote sites and at test lab
Assisting with onboarding as assigned

Key Qualifications and Skills

Communicate openly and display respect and a desire to foster teamwork
Able to learn quickly and implement new concepts
Calm in stressful situations and able to think through those situations to find the best outcome
Customer service ability and interpersonal skills
Organizational skills
Proactive on finding areas within our process that can be improved and making these suggestions to the team
Highly adaptable with problem solving abilities

The successful candidate will possess a high degree of trust and integrity
Actual position starting level and title will be determined based on assessment of qualifications

Other Areas of Responsibility Include

Supporting customers and clients both in person and remotely
Rapid deployment imaging technologies MDT and SCCM
Windows 10 in a domain-managed environment
A general understanding of DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them
A general understanding of modern Information Security principles and practices
Experience with a commercial ticketing system JIRA
An understanding of desktop and laptop hardware

Job Functions Job Functions are physical actions and/or working conditions associated with the position. These functions may also constitute essential functions for the job which the employee must be able to fulfill, with or without accommodation. Information provided below is to help describe the job so that the applicant has a reasonable understanding of the job duties/expectations. An applicant's ability to perform and/or tolerate these actions and conditions will be discussed and workplace accommodations may be made on a case-by-case basis following an individualized assessment of the applicant and other considerations, including but not limited to any governing safety standards.

Motor Abilities: Sitting and/or standing for extended periods, bending/stooping, grasping/gripping, fine motor control (hands)
Physical exertion and/or requirements: Minimal, with ability to safely lift up to 25 pounds
Repetitive work: Prolonged
Special Senses: Visual and audio focused work
Work Conditions: Stairs, typing/keyboard, standard and/or sitting working environment of >8 hrs./day
Travel required: 0-5%

Our Client's technology is controlled for export by various agencies of the U.S. Government. Our Client must evaluate applicants who are foreign nationals (other than asylees, refugees, or lawful permanent residents) in accordance with U.S. Government export control requirements. To facilitate export control reviews, you will be asked as part of the application process to identify whether you are a U.S. Citizen or national, asylee, refugee, or lawful permanent resident of the United States. Government export authorization approval times vary. Based on the business needs for a particular position, our Client may not consider a foreign national from a country if it is impracticable to obtain timely Government export approval.

Vacancy expired!

ID	#44607389
State	Washington
City	Bellevue
Job type	Contract
Salary	USD TBD TBD
Source	System One
Showed	2022-08-05
Date	2022-08-04
Deadline	2022-10-03
Category	Et cetera
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Job Details

Helpdesk Technician

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