Vacancy expired!
Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants. Role: Support EngineerLocation: Bellevue, WA Duration: Fulltime Job Description:Role Description:-
- Experience in working in ITIL process.
- Experience in working on support tickets for critical applications.
- Strong diagnostic and analytical skills and quickly determine incident scope and impact.
- Ability to provide leadership an d ownership, accept responsibility, work independently and meet goals and deadlines.
- Strong communication skills both verbal and written.
- Ready to work on 24 x 7 support model(no constraints, no reservations).
- Demonstrate ownership of service request tracking, triage, mitigation, and resolution.
- Responsible for achieving agreed SLA OLA targets.
- Demonstrate strategic thinking, quantitative and analytical skills and collaboration.
- Ability to work under stress and handle crisis situations.
- Excellent analytical and troubleshooting skills
- In-depth knowledge of Windows Server Administration, Active Directory, TCP IP, DNS, DHCP, Firewalls, VLANs.
- Should be having good understanding on PC Hardware, Audio Video Peripherals, Enterprise Telephony & VoIP,
- Working knowledge on Authentication process of Skype for Business, MS Teams and Exchange Webs Services (EWS).
- Good knowledge on O365 Administration and Azure AAD.
- Should be having good experience in troubleshooting remotely located end users in a corporate enterprise environment.
- Experience with automation and scripting using PowerShell a plus.
- Strong fault analysis determination and problem solving skills.
- Communicate and collaborate effectively in English. Excellent written and verbal communications skills are must.
- Able to perform work under continuous deadline pressure.
- Experience with ITIL compliant incident management.
- Documenting troubleshooting and problem resolution steps.
- Working experience with any of ticketing tool.
- Working experience in high availability environment.
- America's Most Honored Businesses (Top 10%)
- Awarded by USPAAC for Fastest Growing Business in the US
- 12th Fastest-Growing Staffing Company in the USA by Staffing Industry Analysts in the US (2020, 2019, 2020)
- Fastest 50 by NJ Biz (2020, 2019, 2020)
- INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% of companies make it to this list).
- Top 100 by Dallas Business Journal (2020 and 2019)
- Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
- 2019 Spirit of Alliance Award by Agile1
- 2018 Best of the Best Platinum Award by Agile1
- 2018 TechServe Alliance Excellence Awards Winner
- 2017 Best of the Best Gold Award by Agile1(Act1 Group)
Vacancy expired!