Vacancy expired!
Hotel Bellwether is seeking an outgoing and motivated individual to hit the ground running and join our team in a leadership role as a Front Office Assistant Manager or Front Desk Supervisor at our Front Desk. Hotel Bellwether is known for our commitment to guest experience and for providing the best Luxury Hotel Experience Bellingham has to offer! This is a big role which provides excellent job experience - the perfect fit will have a can-do attitude, warm and welcoming demeanor and represent Hotel Bellwether in a professional manner at all times. The ideal candidate will be extremely responsible and reliable and ready to help lead an accomplished team of Hospitality professionals. Hospitality education/experience preferred, experience with Opera PMS a big plus. Please review the below job description and provide a resume and cover letter via email for consideration.
Assistant Front Office Manager Job Description:
Reports to: Front Office Manager (FOM).
In addition to performing all duties associated with the FOM on days the FOM is not on the premises the following duties comprise the scope of tasks assigned to the Assistant FOM and/or delegated among the Assistant FOM(s) and Front Office Supervisor/Guest Services Manager:
All 3rd party commission reconciliations. (Expedia, Preferred Hotels, Booking.com, Travel Agents etc)
1st point of contact for Night Audit coverage as needed for call-outs.
Managing and executing Alaska Airlines rooming lists in the off season, including transportation calendars.
Managing Operations at the Front Desk. Following-up with staff for understanding on policies and promotional packages. Manage all Front Desk personnel including Bell Hop position.
Reporting to FOM any inconsistencies and under-performance among the Front Desk Staff.
Available for 3p-11p shifts Friday + Saturdays, as needed, to provide late-night Managerial presence during our busiest nights.
Assisting with Rate yielding and building packages with-in Synxis as directed by the FOM. Checks in on rate yielding vs. occupancy build on days the FOM is absent (Sun+Mon).
Helps to oversee and direct training process for Front Desk new-employees.
Helps oversee the job performance of Front Desk Supervisors and M.O.D. supervisory positions.
Performing all duties required of a Front Desk Agent while on shift.
Represents our Hotel's commitment to excellence and to providing the best Hospitality in the Northwest!
Assists in overseeing and training follow-Front Desk employees and Supervisor in additional assigned tasks as needed.
Effectively helps to oversee communications between the housekeeping department and Front Desk. Reports communication issues directly to FOM or GM as needed. Maintains room status for accuracy throughout the day.
Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.
Reviews Synxis online reservations weekly for accuracy of weekend (Friday and Saturday) arriving reservations.
Compiles arrivals report for Friday and Saturday reservations for review by Housekeeping and FOM.
Enforce all cash handling, check cashing and credit policies.
Assists FOM with managing our turn-down attendant, including training, follow-ups and scheduling.
Attends one Sales Meeting with FOM, Sales Director and GM each month.
Oversees Inventory and Ordering for our Lobby Gift Shop.
Ensure all front desk personnel are always wearing proper uniforms and following Hotel Bellwether's Dress Code.
Update group information. Maintain, monitor and prepare group requirements. Relay information to appropriate personnel. Assists with group rooming lists as assigned by the Sales Director of FOM.
Other duties as required by the Front Office Manager, Sales Director or General Manager.
Vacancy expired!