Vacancy expired!
US Tech Solutions is seeking a “
Desktop Support/ Field Technician” for 3+ Months (Possibility for both: Extension/ Possibility for conversion) position at Bothell, WA - 98011. Job Poster: Sourin Ahmed Job Description:- Looking for Desktop Support/ Field Technician who can provide on-site field support to customers.
- Can performs complex installations, repairs, upgrades and maintenance on hardware/software and equipment.
- Experienced in office environment, Windows 7/10 experience, document all pertinent user information and the nature of the problem with accuracy in all supported systems.
- Can record all transactions accurately to maintain service and inventory part accuracy.
- Provides on-site walk-in center technical support to AT&T with PC software/hardware, Android/iPhones, and MAC PCs. Experience analyzing and solving technical problems.
- Explain where technical issues may originate from as a result of having a deep understanding of hardware and software components.
- Experience solving hardware and software issues in a customer service environment.
- Strong social skills and experience navigating customer service issues with empathy.
- Strong instinct to act quickly and are motivated to do what's best for the customer, empathize when technology is not working as expected and explain difficult technical problems in a manner in which the customer understands. often anticipating and adjusting for problems and roadblocks.
- Experience working in a dynamic, fast-paced environment, and can make decisions quickly and sometimes under tight deadlines.
- Shown success in team environments demonstrating shared responsibility and accountability with other team members.
- Excellent verbal and written communication skills with the ability to tailor communication style to different audiences.
- Support customers in a timely manner and balance priorities to achieve individual and team productivity goals, develop product knowledge and research required information using all available tools and resources. Can set reasonable expectations for customers and keep them updated throughout their interaction.
- Provides on-site I.T. field support to customers including installation, and servicing, and repairing computer systems and equipment.
- Phone Interview
- WebEx Interview
Vacancy expired!