Sr. Help Desk - Dustin Shaw job vacancy

Vacancy expired!

HYBRID SCHEDULE - ON SITE 2 DAYS PER WEEK Medford, OR - Portland, OR - Seattle, WA

JOB SUMMARYThe Help Desk Technician is primarily responsible to provide helpdesk support for client end users, which may include onsite or remote diagnosis and repair, performing planned system maintenance on client networks, and troubleshooting support requests and systems analysis; including consulting with users, to determine hardware, software, or system functional specifications. Hardware may include workstations, printers, servers, firewall, switches, and phones. Support request may entail tier I/II issues related to active directory management, line of business applications, routing / switching, server and network hardware or their associated services and roles. ESSENTIAL FUNCTIONS OF THE JOB Provide IT support relating to technical issues involving Microsoft's core business applications and operating systems Support of disaster recovery solutions Provide basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Provide basic remote access solution implementation and support: VPN, Terminal Services, and Citrix Monitor remote monitoring and management system alerts and notifications; respond accordingly through service tickets. Perform system documentation maintenance and review in ConnectWise Respond to queries professionally, timely and accurately. Communicate with customers as required including keeping them informed of incident progress or notifying them of impending changes or agreed outages. Improve customer service, perception, and satisfaction Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource to be resolved quickly and efficiently Escalate service requests that require engineer level support Enter time and expenses in ConnectWise according to company procedures Complete assigned training materials and blueprints on the ConnectWise University Work through project tickets and phases in ConnectWise as assigned by a Project Manager Enter all work as service or project tickets into ConnectWise Maintain positive, cooperative, and team-oriented relationships with co-workers, supervisors, managers and others you come into contact with through your job. Continuously develop technical and professional skills by learning from experiences, studying, and completing training courses Other duties as assignedSKILLS AND ABILITIES Ability and desire to provide exceptional customer service Ability to act with a sense of urgency while paying attention to detail Ability to multi-task effectively and thrive in a fast-paced environment Ability to communicate in a positive, effective, and efficient manner Ability to work independently and as part of a team Ability to prepare, organize and present information to groups of people Ability to work afterhours at times and participate with on-call shifts Basic technical skillset in LAN/WAN design and troubleshooting Basic technical skillset in Windows operating systems: Windows (XP,7,8,10) Window Server (SBS,2008 R2,2012,2016,2019 etc.) Proficient with Microsoft Office Applications including Visio Desire to continuously improve processes to increase operational efficiency and service delivery satisfaction EXPERIENCE REQUIREMENTS Minimum of one (1) year experience providing exceptional customer service Minimum of one (1) year of technical support experience (call-center, internships, education, etc) Minimum of one (1) experience with o365, windows desktop/server functionality and administration Minimum of one (1) experience with LAN and WAN configuration, setup, and troubleshooting EDUCATION / CERTIFICATION REQUIREMENTS A BA/BS in related field is preferred One or more of the following industry certifications: A+, Net+, Sec+, MCP, CCNA, etc o are preferred though equivalent experience can be substituted. Possesses valid driver's license and proof of insurance, acceptable driving record. PHYSICAL REQUIREMENTS ESSENTIAL TO PERFORM THE DUTIES OF THE JOB Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and on the computer to provide assistance Frequently operates a motor vehicle while traveling to client site Frequently exposed to outside elements when traveling to client site Frequently sits and/or stands for long periods of time Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting Frequently works in a well-lit, tempered room Frequently views the computer to perform duties Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc.Occasionally lifts objects such as office supplies, computers, monitors, and servers with weight up to 50 pounds

Digital Intelligence Systems, LLC (DISYS) is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Vacancy expired!

ID	#40343312
State	Washington
City	Desmoines
Job type	Contract
Salary	USD $21 - $24 per day 21 - 24 per day
Source	Digital Intelligence Systems, LLC
Showed	2022-05-06
Date	2022-05-05
Deadline	2022-07-04
Category	Software/QA/DBA/etc
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Job Details

Sr. Help Desk - Dustin Shaw