Vacancy expired!
Roles and Responsibilities
- Drive process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
- Assist in development of project charter, project plans and enablement training of the client
- Understand client business processes and employee service needs and work with the client to demonstrate how ServiceNow will support these
- Provide guidance to the client and to ServiceNow technical resources in the implementation of the to/be processes
- Identify areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks
- Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their processes
- Conduct process discovery workshops and serve as functional lead throughout the lifecycle of engagements
- Complete, develop and improve required documentation such as process flow diagrams, roles/responsibilities matrices, workshop agendas, presentations, gap analysis reports, etc.
- Develop and maintain design workbooks, process documentation and ServiceNow Agile stories
- Juggle multiple and complex projects and initiatives
- Promote continuous process improvement practices
- Manage and communicate process and business requirements ensuring that the proposed solutions meet the customer's expectations
- Provide training and mentoring to other members of the services team Required Skills
- 5+ years of relevant experience within the Security Operations and Governance, Risk and Compliance/Integrated Risk Management spaces
- 1+ years of ServiceNow functional experience with SecOps and IRM applications
- Proven experience in defining and deploying 'to be' SecOps and IRM processes and in identifying solutions from a people, process and technology perspective
- Solid experience in requirements gathering, including experience in creating process documentation
- Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
- Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to SecOps/GRC/IRM sponsors/stakeholders in solving business process and/or technical problems
- Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
Vacancy expired!