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Customer Service Specialist in a print shop setting
The Customer Service Specialist will serve as an expert in Customer Service by providing inbound customer service via phone, email and in person. The Specialist may also serve as a product specialist, delivery specialist.
Essential Functions And Responsibilities Includes The Information Below
Provide outstanding customer service via phone, email, and in person.
Assess customer needs and provide requested information to customer in an effective verbal and written format
Efficiently and accurately record all order/purchase order information including price, discounts, ship-to address, and ship via, item numbers, quantity and any notes related to the order or customer.
Provide assistance with orders.
Utilize decision making and trouble-shooting skills to resolve customer concerns (i.e. freight costs, warranty guidelines, pricing, return orders, shipment delays and product concerns)
Qualifications (Experience/Knowledge/Systems/Applications Or Equipment) Customer service procedures to include order entry, complaint handling, problem solving, inventory availability. Ability to coordinate multi resources internally and externally to resolve customer inquiries Excellent time management and follow up skills with customers for resolution and satisfaction Service mentality, self- disciplined professional, and the ability to work in a team environment. Ability to work with all company software used to manage and maintain customers. Proficient with the Internet, Word, Excel, Outlook and PowerPoint. Schedule flexibility to include day, nights, weekends and overtime. Strong verbal and written communication skills Strong attention to detail, accuracy and efficiency are a must. Demonstrate ability to balance service and efficiency expectations Must demonstrate excellent reliability and be viewed as a role model with regard to attendance. Must have a Clean Driving record.
Requirements
High School diploma
1-2 years customer relations
Print shop experience preferred but not required
Clean Driving record.
Please email Resume
Vacancy expired!