Vacancy expired!
The IT Frontline Helpdesk Specialist provides tier one phone support for Tyler's employee computing needs. This is a temporary role, approximately 3 months, to help support the end user services team. Hours are M-F, 8-5 pacific time.
The ideal candidate will have a strong customer service focus, with prior general Information Technology knowledge of computer systems, software, and applications. The candidate should be self-directed, detail orientated, quick to learn new technologies and be able to handle multiple tasks simultaneously. Responsibilities- Provide end-user support for Tyler's internal customers via telephone, email, remote control and in-person.
- Maintain a high level of courteous customer service at all times
- Respond to emails, phone calls, and instant messages from Tyler employees requesting help with computer related issues
- Learn the functions and back end of Tyler's applications and corporate software so you can walk users through the steps to troubleshoot their issues or train them on processes
- Aid the management team in conceptualizing updates and upgrades that will enhance Tyler's employee's experience
- Associates degree in computer science or equivalent experience/certification
- Demonstrated or previous experience installing, configuring and supporting operating systems, PCs, printers and other hardware
- Ability to prioritize and complete multiple tasks in a fast paced, technical environment
- Excellent customer service, organizational, interpersonal and communication skills
- Prior phone/customer service experience is key
- Ability to work independently and in a team environment
- Demonstrated ability to maintain a positive, professional attitude
Vacancy expired!