Vacancy expired!
- Troubleshoot, repair, install and upgrade desktop/laptop computer systems
- Set up and troubleshoot domains, user accounts and software accounts.
- Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.
- Coordinate with vendors to resolve, monitor and maintain the Support Desk trouble ticket.
- Provide support for ancillary IT services, including but not limited to: LCD projectors, video conferencing and audio conferencing equipment, printers, fax machines.
- Use ticketing system to record and document all issues.
- Escalate complex or high impact issues/events to other team members or support groups in a timely and appropriate manner.
- Assist with the creation of and upkeep of accurate LAN/WAN documentation
Vacancy expired!