Cloud Support Engineer job vacancy in Redmond, Washington Dunhill Professional Search

Vacancy expired!

ROLE AND RESPONSIBILITIES

The Cloud Support Engineer will serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. The Cloud Support Engineer will perform tasks such as:

Respond to incident tickets in a 24x7 operational environment to meet SLA objectives

Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools

Review system logs to identify and mitigate system issues

Leverage knowledge base to help troubleshoot, identify and resolve systems issues;

Update knowledge base troubleshooting guides and lessons learned as required

Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases

Document system issues resulting in system outages and coordinate change though change management process

Support collaboration across operations, development teams and external partners

Support "tiger team" calls to streamline knowledge sharing and timely resolution of system issues

Monitor solution performance according to client specification and SLAs, escalate as needed

QUALIFICATIONS AND EDUCATION REQUIREMENTS

2 years operations experience providing application infrastructure support

1 year performing system administration support (Windows/Linux

Interpersonal Skills, problem solving, organizational, and multi-tasking skills

Strong oral and written communication skills

TS Clearance Required

PREFERRED SKILLS:

Bachelor of Science in CS, or other technical discipline is preferred

Experience in supporting Azure/AWS cloud

#CJPOST

Vacancy expired!

ID	#49537142
State	Washington
City	Redmond
Job type	Contract
Salary	USD TBD TBD
Source	Dunhill Professional Search
Showed	2023-03-25
Date	2023-03-24
Deadline	2023-05-23
Category	Et cetera
Create resume

Job Details

Cloud Support Engineer

Related jobs

»Graph Support Engineer

»Support Engineer 2

»Senior Cloud Network Engineer

»Senior Systems Engineer (HYBRID)

»Principal Software Engineer

»Senior Firmware Engineer

»Software Engineer - Azure Storage