Vacancy expired!
- Respond to incident tickets in a 24x7 operational environment to meet SLA objectives
- Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
- Review system logs to identify and mitigate system issues
- Leverage knowledge base to help troubleshoot, identify and resolve systems issues;
- Update knowledge base troubleshooting guides and lessons learned as required
- Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases
- Document system issues resulting in system outages and coordinate change though change management process
- Support collaboration across operations, development teams and external partners
- Support "tiger team" calls to streamline knowledge sharing and timely resolution of system issues
- Monitor solution performance according to client specification and SLAs, escalate as needed
- 2-4 years supporting IT operations as a system administrator
- Experience supporting incident management and enterprise incident management tools
- Experience performing system updates/upgrade and deployment of new software/system components in a complex distributed system
- Experience with PowerShell, C#, SQL, and Python scripting
- Understanding of TCP/IP fundamentals, general networking technologies, network architecture and connectivity troubleshooting
- Experience with Cloud storage solutions
- Experience using common diagnostic tools
- Certifications preferred (Security+, Network+, etc.)
- Strong customer service skills
- TS/SCI
- Bachelor of Science in CS, or other technical discipline is preferred
- Experience in supporting Azure/AWS cloud environment and tools
Vacancy expired!