Release Manager

job summary:

• Strong organization and follow through to manage a 40+ step ingestion process for dozens of pieces of content each week.
• Experience in a release management role
• Trouble shooting issue root causes which is complicated further in an environment with multiple builds on multiple platforms using various SDK versions
• Strong attention to detail
• Relentless drive to deliver high quality results on time
• Initiative to solve problems and thrive in a fast-paced environment
• Ability to track, manage and prioritize multiple workstreams in progress at any given time
• Bonus experience:
• Experience in a customer support / service role
• Experience working with digital downloadable content
• Experience working on a 2-sided digital marketplace
• Gaming industry experience

• Ingest content from partners to sell in our in-game marketplace
• Ensure consistency in submissions to keep marketplace functional and easy to navigate
• Partner Engagement will cover the following:
• Keep partners informed as their content is going through various ingestion steps
• Make partners aware of any package alterations so they can make sure to integrate those into any future updates
• Confirm pricing and availability in the store
• Make sure they know how to access revenue reporting
• Answer questions in a timely and professional manner
• Coordination with test, loc and rest of ingestion team to ensure content moves through the process quickly and issues are documented for either resolution or sharing with other partners.
• Escalate issues encountered with ingestion tools, providing clear steps and any other information required for partner tool developer to reproduce
• Recognize themes in issues reported by partners with using SDK or other tools in content workflow; escalate and drive to resolution as needed

• Experience level: Experienced
• Minimum 3 years of experience
• Education: Bachelors

• Build & Release Engineering
• CIO/CTO