Vacancy expired!
ROLE DESCRIPTIONAs a Service Engineer, you will lead debug and diagnose platform issues for individual customer services running on Windows Azure Cloud Platform. You will also be diagnosing and mitigating Azure Platform faults resulting in service disruption for customer services deployed on Microsoft Azure Platform. You will get opportunities to coordinate with External and Internal teams to find out resolutions. The team is driven by a sense of collaboration and customer centricity. We welcome you to possible! RESPONSIBILITIES
- Ready to work on 24 x 7 support model (no constraints, no reservations).
- Demonstrate ownership of incident tracking, triage, mitigation, and resolution
- Adapt to a diverse and changing environment
- Initiating process changes designed to improve efficiency
- Partner with peers within the organization to improve tools, processes and customer support
- Responsible for achieving agreed SLA / OLA targets
- Demonstrate strategic thinking, quantitative and analytical skills and collaboration
- Ability to work under stress and handle crisis situations
- Graduate in computer science or equivalent degree
- Excellent analytical and troubleshooting skills
- 2 + years of IT experience.
- More than a year of experience in enterprise level support for a large scale international customer
- Strong fault analysis/determination and problem-solving skills
- Communicate and collaborate effectively in English. Excellent written and verbal communications skills are must.
- Have a good understanding of Linux & Windows Operating Systems and the internals.
- Good understanding of run levels of the Windows OS.
- Network configurations and configuration files of the Windows OS.
- Ability to read and understand the logs of Linux & Windows OS.
- Have the ability & understanding of performance/benchmarking/enabling diagnostics in Linux & Windows Operating system.
- Vmware knowledge is added advantage.
- Configuration management
- Working experience with IIS or SQL
- Working experience in high availability environment
- Working experience on Opensource environment (Linux)
- Adherence to process (ITIL) and Incident management and SLA, Responsible for Incident management (Proactive & Reactive), execution of Changes, Problem & Performance mgmt.
- Working Knowledge of Programming Concepts and basic scripting abilities, Powershell
- Working knowledge of debugging tools like WinDBG, Procmon, Netmon, Wireshark, Fiddler
- ITIL, CCNA, MCSE and/or other Microsoft certifications
Vacancy expired!