Vacancy expired!
We are looking for an experienced
Salesforce Sr. Technical Product Manager to scope, design, architect, and implement Salesforce solutions that support several business channels.A Sr. Technical Product Manager is a visionary, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product at Client's is envisioned and created to achieve a specific business purpose or set of business results. The Sr. Technical Product Manager is ultimately accountable, responsible, and has ownership of Client’s internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional business and technical team, as well as key stakeholders to deliver against the opportunity.A Sr. Technical Product Manager is the ultimate “jack-of-all-trades” leveraging deep customer empathy, strategic thinking, commercial, analytical, technical capability and knowledge, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.Day to day activities or responsibilities include: writing capabilities, features or user stories; determining specifications; defining long-term strategy of the product; creating the product road map; driving technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed. Qualifications- Bachelor’s Degree in a STEM major (Science, Technology, Engineering, or Math) or related field
- 7-10 years of relevant Product Management in an agile software product development environment. Advanced level understanding of customer experience.
- Demonstrated experience in architecture and product development using Salesforce, CRM tools, messaging protocols, and Micro Services.
- Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams.
- Strong requirements elicitation and excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders.
- Demonstrated ability to think critically and outside the box thereby coming up with strong problem-solving approach.
- Experienced with Agile backlog tools like Jira Align and Jira
- Experienced with successive elaboration and ability to refine Capabilities, Features and User Stories that the DevOps teams can ingest.
- Experienced in delivering large and complex business/technology initiatives as Product Manager or lead technology role.
- Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence.
- Deep understanding of platform technologies and components such as security, performance, optimization, API integration.
- Knowledge and experience with integration patterns, API’s, and protocols such as REST, EDI, SOAP, etc.
- Extensive knowledge of DevOps (CI /CT / CD) and application of CI/CT/CD in Agile environment.
- Hands on experience with Agile methodologies and proven leadership skills to guide teams.
- Certified SAFe Product Owner Product Manager highly preferred.
- Experience in product management of scalable UI and/or API platforms preferred
- Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes creating, managing, maintaining, and communicating product vision and roadmap including technical vision and capabilities.
- Manages, conceptualizes and develops the technical product roadmap, features and user stories for both the UI and API platforms. Builds detailed Technical Roadmap and features and user stories that address Automation, Scalability, CI/CD/CT, Caching, Monitoring, Telemetry, Dashboards, Performance, Security, Technology consolidation and Technology evolution of consumer products and platforms.
- Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
- Partners with business, internal/external stakeholders, and Leadership to understand current customer experience, identifies areas of opportunity
- Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues and assess opportunity size and impact.
- Conducts cost-benefit / ROI / NPV analysis, to support decision making.
- Works with stakeholders and follows enterprise process to secure and maintain product funding.
- Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
- Communicates, influences, and sells ideas at VP level and below. This includes regularly delivering product presentations.
- Drives specific ad hoc analysis and presents information to executive level management on request.
- Influences product feature set or technical improvements to improve customer experience.
- Works with external third parties to assess partnerships and licensing opportunities.
- Maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.
- Leverages customer insights for product vision, strategy, roadmap, priorities.
- Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
- Create, manage, foster an active VOC feed for themselves and team.
- Actively looks for opportunities to delight or meet customer’s unmet needs.
- Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mindset.
- Creates an environment and culture where the team is immersed in customer-first mindset.
- Tests ideas with real customers to ensure that the product delivers the desired benefit.
- Translates product/platform strategy by writing detailed capabilities, features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints. This work may include creation of prototypes.
- Collaborates with PM and Dev leaders to design, architect and assemble effective Agile delivery teams in the Agile Release Train and Agile Teams.
- Runs or contributes significantly to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; System Demo; Inspect and Adapt (I&A), etc.
- Owns and manages product backlog and priorities with our business and technology partners. Backlog at this level typically serves 5 - 8 Agile / Scrum / Sprint teams, often with dependencies on other internal and external teams. Leads technical product backlog grooming sessions with key resources.
- Scopes and ensures alignment on the prioritization of activities based on business and customer impact.
- Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
- Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
- Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
- Manages and maintains efficient flow of just-in-time feature and story elaboration activities across all Agile Teams throughout execution, typically maintaining 2 iterations (Sprints) worth user stories ‘ready’ for Dev in Team Backlogs.
- In scaled teams, holds regular meetings and coordination activities with other PM’s and Product Owners (if applicable) to ensure parallel work is in sync and dependencies are known.
- Generates and maintains dashboards and reports that track product health and success metrics, technical KPI’s.
- Conduct Product Quarterly Business Reviews (QBR’s) and Steering meetings.
- Runs beta and pilot programs with early-stage products and samples.
- Collaborates with advertising and public relations to promote product.
- Supports sales, marketing, and other stakeholder teams with product or technical knowledge and additional documentation.
- Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
- Recognizes and communicates technical challenges to stakeholders and makes educated trade-off decisions with the team.
- Accountable for product quality and performance in production environment. Accountable for product team response in event of critical or high impacting defect, including communications to stakeholders at all levels.
- Manages development of adoption tools and training materials.
- Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).
- Support and enable core agile practices and tenants: efficient just-in-time flow; lean practices; elimination of waste; DevOps CICD.
- Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, Dev, Architecture, Engineering. Works with outside partners and other third parties.
- Develops positive working relationships with Customer groups or Customer Representatives.
- Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.
- Develops adoption tools and training material for Technical Product Management team.
Vacancy expired!