Vacancy expired!
- Customer Care and Satisfaction
- Network Tier 2 Techs are responsible for end user support tickets and responsible for ensuring critical issues are resolved in a timely manner, meeting service level agreements.
- Tier 2 Techs help engineering with testing and office deployments as port of the OS upgrade cycle on all network platforms.
- They also participate and support network project-based work.
- This role is a hands-on technical role in an innovative team that has a strong focus on customer service, goal achievement and integrating NextGen technologies.
- Responsibilities Provide high quality customer service and network related technical support with an emphasis on issue resolution and quality.
- Monitor, analyze, and resolve Network incidents for Client's global network.
- Take ownership of network incidents, service and change requests through to resolution.
- Ensure all tickets are kept updated with current and accurate.
- Customer Service
- 8:00 am to 5:00 pm
- This project is looking for a candidate interested in converting to FTE after one year of service.
- ship required? Yes
- Is any remote work allowed? Yes
Vacancy expired!