Vacancy expired!
Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program. We have a new, contract-to-hire opportunity for a Desktop Support Technician. Overview:
- Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
- Customize communication, instructions, and product knowledge to the level of the individual
- Determine the most cost-effective repair to minimize customer downtime
- Prepare reports for analysis of product failure trends and service issues
- Service and support our customers by proactively identifying their needs and with whatever technical issues they may have
- Deliver exceptional customer service by being helpful, relatable, and pleasant while diagnosing and fixing their technical problems
- 2+ years of related experience, or AA degree, or equivalent combination of education and experience
- A+ certification, or able to obtain within first 6 weeks of employment
- Solid experience and understanding of IT services and products
- Ability to transform technical IT language into terms everyone understands
- Relatable with customers and impeccable with follow-through
- Not intimidated by new or complex problems
- Can provide a consultative approach to solving issues
- Enthusiastic about technology and willing to learn and stay on the cutting edge
Vacancy expired!