Vacancy expired!
- The core responsibilities and skills required for this position include but is not limited to:
- Manages the day-to-day vendor relationship and performance management activities across multiple outsourced service areas across the development operations remit
- Drives and facilitates the operational portfolio governance (i.e. reviews, meetings) of vendors for assigned areas
- Is individually accountable for portfolio performance management for vendors under a given remit as well as across the functional team(s) as assigned
- Proactively works with the various functions to determine areas of vendor performance gaps, impacts, required interventions, and improvement plans
- May lead and/or participate in escalations related to the outsourced vendors in terms of performance and risk management, leading portfolio level issue resolution at the operational and leadership team levels
- Manages the reporting of performance level metrics for the vendor base, and promotes the subsequent use of this data within the group and functional interfaces to drive performance insights and improvement opportunities, as necessary
- Delivers with optimal collaboration, accountability, and integrity to business partners
- Continually communicates and acts as an ambassador for the program
- Leverages prior experience with vendor performance, risk management, and measurements to continuously improve the practices of the organization
- May participate in the functional development or evaluation of new business processes or process improvement opportunities
- Shows clear ability to work collaboratively with other cross-functional groups and the vendor base
- Under a given remit and working across the wider organization, shows competency in regularly establishing relationships with cross-functional teams, such as operations, quality, systems, and process, as well as externally with the corresponding vendor functions
- Demonstrated ability to make critical decisions related to projects and tasks, and/or escalate to management for collaborative decision making
- Demonstrated prior experience in managing time-sensitive critical escalations both internally and externally to drive issue resolution on an ongoing basis
- Pulls data across functions related to vendor management and performance to drive a recommended pathway for resolution and/or improvement
- Resolves vendor performance management issues (e.g. operational challenges) by effectively liaising with internal operations and external vendors
- Relevant experience with a BA or MS in a relevant discipline, with demonstrated significant direct external vendor facing experience
- Relevant experience typically includes vendor management, performance metrics, and reporting, issue escalation management, and/or process improvement/development
- Familiarity with clinical drug development operational processes
Vacancy expired!