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Job Summary and Mission Now Brewing – mgr program manager, Partner and Customer Solutions, Store Testing ! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.“We built the Starbucks brand first with our people, not with consumers. Because we believed the best way to meet and exceed the expectations of our customers was to hire and train great people, we invested in employees.” – Howard Schultz, CEO, Starbucks Coffee Company As a Mgr Program Manager, on the Store Testing Team, you will help transform the business – one critical store test at a time - by providing consultation on testing strategy, leading testing implementation and championing testing outcomes for strategic projects impacting retail store operations. These projects include programs that deliver new customer experiences, improve the partner experience and/or enhance the value of the brand. You will be at the nexus of brining to life big, iconic moves for Starbucks!Leveraging your previous experience, we will enable you to: Drive the engagement, development and performance of all members of your team
Lead your team to collaborate with program owners and cross-functional testing partners on strategic initiatives that impact Starbucks retail stores, to develop testing strategies, lead test implementation and champion testing outcomes.
Lead multiple tracks of work, including: executing seamless testing plans from early-stage through scalability;understanding and constantly improving the internal client experience; innovation on testing methodologies for both quantitative and qualitative data collection; managing through shifting priorities; and helping set the vision and strategy for the store testing organization.
Drive alignment across multiple senior leaders and influence cross-functional teams to support new ideas, technology and decisions, while balancing risk and uncertainty across multiple projects, programs and functions.
Work cross-functionally to fully understand and bring to light project interdependencies and their impacts to ongoing tests and/or launches.
Negotiate for human, financial, and other resources. Communicate with external vendors and internal clients on program-related matters and provide guidance and leadership to teams to achieve the program’s learning goals.
We’d love to hear from people with: Experience leading and coaching direct teams, with proven success in driving team engagement, setting clear direction and leading through change
Strong problem-solving and analytical skills
Ability to establish cross-functional, collaborative relationships with business partners and various client groups, and a proven track record of excellent customer service skills
A strength in driving clarity, prioritization and organizational focus
Ability to negotiate and influence peers and leadership to meet strategic objectives and drive effective execution
Success in creating a welcoming team environment, creating a culture in alignment with Starbucks Mission and Values
Qualifications Bachelor’s degree
5+ years – Experience in complex large-scale business project management, some within a retail operations environment preferred.
4+ years – People leadership experience
Let us give you the opportunity to be part of something bigger than yourself. It’s time for you to #beapartner. Apply today!/div> All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.
Vacancy expired!