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Job Description
The Global Product Systems and Development team is responsible for leading the development of the business applications that enable execution of Expeditors’ revenue-generating transportation products by our branches. We are hiring a
Product Manager (PM) for Exp.o Delivery, responsible for defining and supporting the development of desirable, feasible, viable, and sustainable products that meet the needs of our customers and branch users through consistent delivery of new value-adding functionality for our transportation offerings.The PM will lead by setting the thematic program vision and prioritizing features for development starting with intake and continuous exploration (CE) through to refinement, team commitment, and implementation. They are accountable to Global Product and Geo leadership and the Agile teams they work with to refine and groom the program-level backlog to reflect customer, service provider and user needs (and opportunities for value-adding innovation) for a modern, efficient dispatch, pickup and delivery system. The PM must have a strong command of commercial realities and user empathy in order to be resolute about maximizing dev team resources and value delivery. The PM is accountable to ensure successful and timely release of functionality to end-users utilizing development and release management resources. The PM will also be responsible for leading Continuous Exploration for Exp.o Delivery, and collaborating with Transportation program leaders to ensure alignment.Roles and Responsibilities- Understand customer needs and translate them into strategy and vision for product.
- Ensure alignment with company goals and strategy.
- Initiate and lead Continuous Exploration (CE) activities with business owners, analysts, architects and product management to continually explore market and customer needs.
- Be viewed as the leader of Exp.o Delivery by creating a shared vision that the whole program buys into.
- Define Program Increment (PI) scope and releases.
- Build and maintain a roadmap that is aligned to company goals and the realities of the teams building features.
- Manage flow of work to teams through prioritization and understanding of technical challenges.
- Create and maintain lean business cases, epic hypotheses and tracking of cost vs. value creation.
- Travel to see the work that customers and internal users do and the problems they need to solve.
- Coordinate and oversee release of functionality to end-users (using release management resources).
- Ensure feedback about released functionality is gathered through user feedback channels and data collection and prioritize feedback-driven enhancements against new feature development and technical work.
- Own and drive quality, uptime and performance of the product as chief components of customer satisfaction.
- Display and model an Agile mindset, practice economic decision-making and reinforce and teach the tenets of the SAFe framework, especially decentralizing decisions to teams and focusing on shortest lead-time to value delivery to customers.
Qualifications
- Alignment with Expeditors’ culture and a total commitment to customer satisfaction.
- Driven, strong, 'get it done' attitude. Lives the belief that done is better than perfect.
- Proficient working knowledge of (or demonstrated ability to learn) dispatch, pickup, delivery and service provider management including historical, commercial, operational, compliance and market factors.
- Strong desire to learn more about dispatch, pickup, delivery and overall cartage operations by traveling to see the work.
- Experience working in freight forwarding or other transportation industry roles.
- Experience with software development and shipping products for internal and external users.
- Experience and proficiency with software development lifecycle and software development methodologies including SAFe, Lean, Scrum and Agile.
- Certification or ability to become certified in Leading SAFe and SAFe PM/PO.
- Proven interpersonal skills and the ability to build relationships with a wide spectrum of people including senior leaders, customers and people across geographies.
- Effective at navigating ambiguity and helping diverse teams drive towards clarity and consensus.
- Excellent time management and organization skills.
- Outstanding verbal and written communication.
- Ability to recognize and mitigate risks.
- Highly literate in current industry issues, topics and market drivers that affect our software.
- A curiosity about software engineering tools and practices that facilitates better decision-making and better relationships with team members.
- A strong interest and desire for knowledge about the commercial and operational aspects of Expeditors’ network and the broader transportation industry.
Additional Information
Expeditors offers excellent benefits including:Paid Vacation, Holiday, Sick TimeHealth Plan: Medical, Prescription Drug, Dental and VisionLife and Long Term Disability Insurance401(k) Retirement Savings PlanEmployee Stock Purchase PlanTraining and Education ProgramsUnlimited opportunities for career advancement
All your information will be kept confidential according to EEO guidelines.
Vacancy expired!