Job Details

ID #45836830
State Washington
City Seattle-tacoma
Job type Permanent
Salary USD TBD TBD
Source CDW
Showed 2022-09-20
Date 2022-09-19
Deadline 2022-11-17
Category Et cetera
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ServiceNow Quality Analyst

Washington, Seattle-tacoma, 98101 Seattle-tacoma USA

Vacancy expired!

As a member of our Delivery Services organization, the ServiceNow QA Consultant works in a team setting on various projects and takes the customer's requirements/stories and ensures the work ServiceNow delivers meets their acceptance criteria and is performed at a high level of quality. They have a solid understanding of the overall ServiceNow platform, particularly the ITSM suite. The ServiceNow QA Consultant interfaces with the customer to explain testing procedures, clarify acceptance criteria, or perform collaborative testing, as needed. Additionally, as new releases/technologies emerge on the ServiceNow platform, the ServiceNow QA Consultant takes advantage of training opportunities to become skilled in these changes and uses them to advance ServiceNow and its customers.

Key Areas of Responsibility
  • Assess and understand business requirements as documented in Agile stories
  • Validate business requirements against the implementation through comprehensive testing, with special attention paid to testing from a user perspective rather than from a technical perspective.
  • Ensure deliverables are of the highest quality to promote client satisfaction
  • Act as an Agile tester and be flexible to play multiple roles in the team
  • Look for inconsistencies or usability issues and alerts TL and EM if something is identified
  • Automate testing using the ServiceNow Automated Testing Framework
  • Provide Regression Testing
  • Provide test results and client deliverables such as detailed test plans, test cases, test scripts and test reports any other assets described in the SOW
  • Continuous improvement of testing practices
  • Attend and participate in Scrum meetings as needed
  • Assist with user acceptance testing
  • Ensure Project Lead receives timely updates on assigned tasks to facilitate frequent and proactive customer communication
  • Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
  • Other duties and responsibilities as assigned

Education and/or Experience Qualifications
  • Bachelors Degree in a Technical field or equivalent experience
  • 3+ years of hand-on experience in functionality testing and test planning
Required Qualifications
  • Experience with testing automation preferredFamiliar with the Information Technology consulting industry
  • Solid development background with an emphasis on implementing Service Management solutions
  • Broad knowledge of technology, equipment, and IT systems and an eagerness to remain current on each
  • Understand the full application life cycle
  • Understand complex business requirements
  • ServiceNow Certified System Administrator (CSA) preferred
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) preferred
  • Understand ITIL process including Change, Incident, Problem, Knowledge, and Configuration Management and the interdependencies between each
  • Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
  • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
  • Experience implementing systems using the Agile/Scrum methodology
  • Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Ownership, accountability, and attention to detail in all work efforts
  • Ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always "make it right"
Preferred Qualifications
  • Degree or equivalent, preferably in Computer Science or Information Technology

COVID-19 Update: CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community. CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation. Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.

Vacancy expired!

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