Vacancy expired!
Job Description
A day in the life…- Runs the find care set of capabilities (examples include; provider matching, transparency, referrals and operational follow up) as a strategic focus area
- Brings focused domain expertise and holistic ownership of find care end-to end
- Establishes a twelve to eighteen month vision for capability as well as short term strategy and execution needs
- Partners with stakeholders across the organization to inform and set the capabilities vision, strategy, market requirements, operational requirements and prioritization
- Sets mid-to-long term objectives, including KPI measures and action planning to achieve objectives and key results
- Works with stakeholders throughout the business to identify and prioritize new capabilities under the find care umbrella that are needed to be successful from a operational service and market perspective
- Works with service delivery counterparts to create service blueprint & roadmap to achieve success measures and objectives
- Owns find care business priorities and defines business requirements to be market competitive and operationally successful
- Establishes the methodology and critical dependencies for operationalizing capabilities
- Demonstrates leadership over cross-functional teams to align critical dependency areas for successful new capability update or launch
- Develops, owns and executes capabilities roadmap that includes experience and technology needs as well as organizational and process changes, responsible for innovation and end-to-end success of capabilities
- Establishes and monitors Key Performance Indicators (KPIs) for the capability: service delivery quality, outcomes, gross margin impacts; uses data to improve capabilities
- Works closely with cross-functional teams and various stakeholders, including service delivery, solutions marketing, engineering, experience/application owners, etc. to understand strengths and opportunities for capability improvement
- Aligns and partners closely with Experience Owners to ensure consistent experiences; provide early line of sight into capabilities roadmap to ensure we are evolving to meet current and future needs
- Works with service delivery, experience owners and engineering leads to develop capability hypotheses and test experiments to maximize capability KPI success.
- Partners with sales/solutions marketing to understand offering and market requirements, collect market feedback and continually evolve the capability to ensure competitiveness
- Provides strong leadership through thoughtful talent recognition, coaching, development, and performance management
- Participates in executive level cadence and meetings with leadership teams
Qualifications
What we are looking for…- Bachelor of Science and/or Master'sDegree in Business, Healthcare or related field
- 10-15+years of product management (B2B, B2C consumer products), product marketing and/or general management with demonstrated ability to discover, define and deliver solutions
- Strong background in the healthcare industry with health care application providers and/or healthcare technology marketplace
- Demonstrable experience in recruiting, hiring and retaining talented employees
- Industry background in provider search, price transparency, quality, second opinion and related markets
- Strong data and analytics background
- Exceptional written and oral communication and presentation skills.
- Self-starter with ability to lead projects and build new products from the ground up independently
- Attention to detail, including proven ability to manage multiple competing priorities simultaneously
- Ability to think strategically, and execute methodically
- Ability to work in a fast-paced environment where continuous innovation is a must
- Demonstrated ability to use hard data to back up assumptions and develop business cases
- Willingness to roll up your sleeves and do whatever is necessary with a positive attitude and fit with the Accolade team culture
- An ability to understand and discuss technical concepts, schedule trade-offs and opportunistic new ideas with technical and non-technical employees
- A demonstrated record of partnering with teams across an organization to influence and achieve business results across multiple teams who may have different goals
- Proven creativity in the solutions and operational execution that you've helped deliver
Additional Information
All your information will be kept confidential according to EEO guidelines.Vacancy expired!