Job Details

ID #45656691
State Washington
City Seattle-tacoma
Job type Contract
Salary USD TBD TBD
Source Orgspire Inc
Showed 2022-09-13
Date 2022-09-13
Deadline 2022-11-11
Category Et cetera
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System Engineer (with Amazon Connect exp.) Remote Work

Washington, Seattle-tacoma, 98141 Seattle-tacoma USA

Vacancy expired!

Role System Engineer (with Amazon Connect experience) Location Seattle, WA/Remote (must be willing to work PST) Duration 12 months System Engineer Specific Competencies for Role

  • Experience with implementation and design of a CCaaS platform like Genesys, Avaya, Amazon Connect.
  • Strong Working knowledge of AWS AWS console, Amazon Connect, Lex, Lambda, DynamoDB, CloudFront, Cognito, CloudWatch, etc.
  • Agile Methodology (including JIRA and Confluence)
  • Production Support
  • Systems Design and Consult
  • Continuous Process Improvement through Assessing contact center technologies, Releases and Upgrades
Summary of Key Responsibilities
  • End User Support: o Provides 247 global support of critical contact center systems in a rotating on-call environment
  • Create and Maintain Systems Documentation:
  • Systems Lifecycle Management
  • Create, Maintain and Report KPIs
  • Collaboration with other technical service teams to manage, maintain, and resolve complex IT services

Vacancy expired!

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