Transcon Supervisor

Job Description

JOB TITLE:

Transcon Supervisor

DIRECT REPORTING STRUCTURE:

Transcon Manager

ü Develop your people and team

ü Support the company strategy on a local level

ü Work towards helping the department/branch to be the recognized industry leader

SUMMARY DESCRIPTION:

To develop people and create strong team unity. To ensure that TRANSCON customers are served from/in the managing branch; To support the TRANSCON manager in the smooth running of the department within the branch through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.

KEY RESPONSIBILITIES:

· Develop solid #2 to support operations.

· Allocate workloads within the department.

· Make sure department deadlines are being met in a timely manner.

· Ensure team meets company standards of 52 hours training per year per employee.

· Ensure that the new hires complete company’s mandatory training within the first 6 months.

· Participate to employee appraisals and development meeting, and at a minimum once per year

· Have a monthly 1 on 1 with your direct reports

· Contribute to the daily department meetings with team.

· Review department goals and business plan periodically with team to ensure buy-in and accountability.

· Create Export and/or Import files.

· Track and Trace outbound and/or inbound TRANSCON shipments.

· Adherence to procedures as outlined in OPS and productivity standards.

· Work with Manager to consistently follow-up various shipment reports such as

o Shipments Per Desk (SPD)

o Revenue Per Desk (RPD)

o Expense Per Desk (EPD)

o Revenue Per Shipment (RPS)

o Revenue to Expense ratio

o Excel measurements

· Consistently follow-up exception reports to ensure Expeditors is meeting key event milestones within the life of a shipment.

· Participate to vendors’ evaluation at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.

· Build and maintaining strong relationships with service providers and customers.

Support the manager and or the sales department where needed:

· Build a culture of customer service

· Monitor shipment reports to ensure total customer satisfaction.

· Interact with our customers in a strategic manner around process.

· Respond to requests for proposal, quotation or information timely.

· Take an active role in the transition of new business/ updates to existing business.

· Participate to retention calls and complete customer reviews to document in the CRM.

· Accurate and timely billing of customers and vendors.

· Make sure department deadlines are being met in a timely manner.

· Monitor finance report (BNP).

· Active role in AR follow up

· Manage intercompany accounting discrepancies via AJAX reports

· Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.

· Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

· Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

· Develop and mentor your people and team around the leader-leader model

· Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

· Be open to implementing new system changes and enhancements into your branch.

· Be involved and suggest system/process improvements.

· Set the tone of this environment within your branch.

· Data entry into our proprietary operating system.

· Monitor shipment reports to ensure total customer satisfaction.

· Active role in Branch Process Management program.

Qualifications

· Expeditors company policies and procedures knowledge

· A good understanding of Expeditors’ products, services and systems

· Strong market and competition knowledge

· Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

· Good Microsoft Office skills (Excel, Word etc.)

· Excellent oral and written communication skills.

· Excellent organizational skills, time management skills

· A proven history of providing exceptional customer service at all levels.

· Emotional resilience

· Self-reflecting and open to feedback

· Initiative and ability to work in autonomy

· Role model of integrity and pride for all employees

· Proven leadership attitude and background

· Reliable and accurate

· Being supportive of change

· Being an advocate of Expeditors culture at all times

· Meet company standards of 52 hours training per year, including as needed management/leadership training

· Six months to one year related experience and/or training; or equivalent combination of education and experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.