Video Collaboration Technician - Tier III

eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. Our client, a large beverage company, is in search of a qualified Video Collaboration Technician - Tier III to join them for an on-site opportunity.They have a significant deployment of video collaboration rooms and devices ranging from BYOD to fully integrated executive rooms. To maintain a positive experience in the multiple spaces throughout, dedicated on-site technical support services are required.This position is a customer-facing position providing professional technical assistance for deployed conferencing equipment. The position includes diagnostics and problem resolution for conference room technology system failures. In addition, the technician will perform detailed preventative maintenance checks and services to maintain the systems at peak operating conditions aligned with enterprise and manufacturer standards.Client Video Collaboration Team Summary: (7) Tier 2 Technicians (2) Tier 3 Technicians (2) Engineers (2) Analysts Product Manager Technical Product ManagerResponsibilities: Provide direct support to users with training and technical issues in conference spaces Provide scheduled preventative maintenance, replace failed or out of date components Provide technical support of planned broadcast events as needed Setup and monitor conference calls as needed Train and assist lesser skilled team members as needed Work flexible as required, hours may vary depending on events Troubleshoot and resolve issues with AV conferencing equipment, complete service tickets Open and manage manufacturer RMA as well as R&R for damaged equipment Always ensure vendor compliance with all customer safety and procedural guidelines Continuous education pertinent to the conferencing technologies deployed throughout company Maintain inventory of spares, track all maintenance in ticketing system, and submit for needed suppliesRequirements: 5+ years of experience in AV Technology industry Installation, commissioning, troubleshooting, servicing equipment, and interpreting system drawings High School diploma required, as well as a college degree or specific industry training Help Desk or Customer Service experience, Service Now preferred Experience in supporting live AV events Current familiarity with commercial audio-visual, video conferencing, and broadcast manufacturers and training: o Crestron (DMCE-4K, Toolbox, XiO Cloud, CTI-FT, CTI-CTF) o Biamp Tesira o Shure Designer, MXA-910, Intellimix, Networking for AV o QSC QSYS Level 1 o AVIXA CTS preferred Color calibration and audio tuning experience Data Networking training enough to troubleshoot conference technology devices. OSI Layers 1-3 minimum Strong computer skills including Apple and PC based applications, Office 365 Suite, and collaboration tools. Scripting a plus Strong organizational and technical writing skillsStrong team player Self-Sufficient, self-motivated, reliable, and punctual Excellent work ethic and dedication to scheduled commitments Professional Business casual attire Provide personal tools enough to fulfill outlined responsibilities Provide own reliable transportationPhysical Requirements: Must be able to lift 60lbs Must be able to crawl under desks to repair cabling issues Must be able to travel entire buildingFull COVID-19 vaccination may be required. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit www.excell.com.