The AAA Four Diamond Arctic Club Seattle - a DoubleTree by Hilton, is seeking qualified candidates to fill our Bell Person position. We are located in the heart of downtown Seattle's financial district. A landmark Seattle hotel, rich in history and beautifully restored to provide the best in contemporary Doubletree hospitality.
BENEFITS INCLUDE FREE INSURANCE FOR EMPLOYEES, MEALS, EMPLOYEE TRAVEL PROGRAM AND MUCH MORE
Qualified candidates should have:
- A minimum of a year of previous customer service experience
- The ability to work varied and flexible shifts/ days which includes nights, weekends, and holidays
- Knowledge of the local area
-The ability to frequently lift and carry up to 50 lbs.
This position escorts arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. This position acquaints each guest with room and features.
ESSENTIAL JOB FUNCTIONS
The position requires the ability to perform the following essential job functions, with or without reasonable accommodation:
Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.
Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators. Requires physical stamina to stand, lift, carry and walk contiguously for duration of shift.
Read and match luggage tags, write claim tickets and detach portion to give to guest. Organize and store luggage as necessary in a designated area.
Escort customers to accommodations, visually inspect room and telephone and deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference.
Directs guest flow through hotel giving assistance and directions to restaurant and other guest/client facilities.
Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and other assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
Assists guest with recommending restaurants, activities, and etc around the Seattle area.
Offering to make reservations (i.e transportation, tours, dinner, and etc.
Shipping, receiving, and logging packages for guest via FedEx, UPS, and USPS. In addition, to obtaining payment for shipped packages.
MARGINAL OR SUPPORTIVE FUNCTIONS
In addition to performance of the essential function, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the hotel.
Pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner. Deliver morning newspapers, VIP or Express Check out packets, mail, packages, faxes, etc. to specific guest rooms.
Clean and polish carts and other equipment used in the department.
Retrieve and input data from a computer terminal in an accurate, error-free manner. Answer the Bell desk phone and provide information as needed.
Other duties as assigned by the supervisor.