Vacancy expired!
DoubleTree Seattle Airport is looking for a Full-Time Front Desk Supervisor to join their amazing team! Great working environment and plenty of options to move up within the hotel and company.Full availability to work varying shifts weekdays, weekends, & holidays. The position includes Competitive Wages ($14.58 per hour introductory; $16.20 per hour full) + Great Benefits + Travel Discounts + and More! We were rated #33 out of 100 Best Companies to Work For in 2018 by Fortune Magazine. APPLY NOW!What will I be doing? As a Supervisor - Front Desk, you will be responsible for assigning work and ensuring the completion of daily tasks in Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests.Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton standards.Monitor performance of staff with performance evaluations and discipline issues. Make recommendations for training related issues when inconsistencies develop at the Front Desk.What are we looking for?Minimum 1 year combined Front Desk and Supervisory experiencePrevious hotel industry experience requiredMust be available to work 40 hours/week during varying shifts between the hours of 6am-1am, Mon-SunHigh School Diploma or equivalent required; college experience preferredAll employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.EOE/AA/Disabled/VeteransApply Now
Vacancy expired!