Vacancy expired!
IT Field Product Specialist position is focused on the connection between our clients, Sales and Information Technology teams. The IT Field Product Specialist's job includes ensuring that the product supports the company's IT roadmap and strategies. There is local travel to client sites and on rare occasions travel to clients in the West Coast may be required. Responsibilities
- Collaborate with clients to identify and implement value added services.
- Prepare and distribute work detailed monthly, quarterly and yearly reports to clients
- Submit client meeting reports to manager or supervisor
- Recommend implementation of enhanced processes
- Plan and schedule monthly meetings with clients
- Initiate measures to research and resolve client raised issues.
- Monitor client satisfaction through follow up on solving client issues and problems
- Maintain thorough knowledge of the business, as well as an understanding of how that impacts the other entities of contact.
- Monitor, coordinate, and communicate the strategic objectives of the business
- Work with other staff members to develop a greater understanding of the business and any issues that arise
- Collect, analyze, and utilize data and feedback to identify opportunities to improve the relationship between the business and the other entity
Vacancy expired!