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Description
Business analysis with customers & application designFirst and second-line application support, resolving technical queries and communicating solutions directly to usersDebug beqom product issues on Dev / QA environmentsWorks with the queues and case tracking system, effectively triages and resolves complex application issues to departmental standards whilst maintaining high levels of customer satisfaction during the currently established hours of operationTeams with other functional areas to manage the resolution of cases that involve multiple areas of both business and technical expertiseSupport customer functional requirements and data integration into the beqom platformMonitor and respond to open tickets submitted through an incident management systemPrioritization and handling of service requests and incidents within predetermined SLAsProduct SupportQualificationsExperience in troubleshooting and working with SQLAnalytical thinking and the ability to understand complex problems quicklyStructured and solution-oriented way of working, even under pressureDetailed knowledge of the MS SQL Server/ Microsoft BI platformHands-on experience with SQL Server, SSRS and SSISGeneral knowledge of the Windows Azure infrastructure and cloud/SaaS business applicationsExperience with Support & ITIL processesSelf-confident to drive conversations with customersFluent in EnglishA self-starter and proactive mindsetNice to HaveAdditional language(s), Knowledge of .NET, an ITIL or Project Management certification, a few years of experience or a business degree are all a big plus Requirements PC Hardware Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.Vacancy expired!