Vacancy expired!
Riverstone Dental Care is looking for a Call Center Representative that will be the liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Benefits
Medical Insurance paid 50% for employee
Dental Benefits for employee and family
401(k) with employer match
Paid Time Off
Holiday Pay
Responsibilities
Manage inbound calls in a timely manner
Schedule patient appointments
Follow communication scripts when handling different topics
Identify patient needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by going the extra mile
Keep records of conversations in our call center database in a comprehensible way
Requirements
Previous experience in a customer support role
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Vacancy expired!