Vacancy expired!
- Provide Tier 1 and 2 support for incoming communications (calls, emails, voicemail, and service requests)
- Monitor all service requests and incident records and ensure that all tickets are addressed in a timely manner
- Troubleshoot some advanced client issues, ranging from simple network onboarding to the identification of viruses
- Assist users in the area(s) of password reset, desktop application support (Microsoft Office products, Internet Explorer, and Adobe), Windows and MAC operating system troubleshooting, and basic print and scanner support
- Deliver excellent customer service and escalate tickets/delegate as needed
- Other duties as assigned
- 2+ years of experience in technical support
- Bachelor's Degree
- Excellent desktop support troubleshooting skills, including Mac, Windows, iOS, Android, gaming consoles, various smartphones, and tablets.
- Understanding of basic networking concepts such as WiFi, , DHCP, DNS, HTTP, ICMP, IPv4/6
- Desired Certifications: A+ MTA (Network+, Security+, , CCNA)
- Analytical, curious mindset and the ability to learn quickly
- Knowledgeable, patient, and kind
- Good time management skills and ability to work independently
- Ability to create sustainable processes and procedures
- Strong communication, written, and documentation skills
- This is a W2 position.
- Direct inquiries only.
- No 3rd party submittals please.
- This position is not available for Corp-to-Corp.
- This position is not available for Associate Vendors.
Vacancy expired!