Vacancy expired!
- Maintains professional positive attitude that communicates our brand to our clients.
- Resolves general IT problems (hardware, PC, networking, domain, software, etc.) in a timely manner.
- Responds promptly to customer needs, escalates difficult customer situations, and solicits customer feedback to improve service.
- Works directly with customers, via the phone, onsite, and online, to provide services and help resolve computing problems.
- Loads appropriate PC software packages such as operating systems, networking components, and office applications.
- Works independently to Resolves general IT problems (PC hardware, PC software, etc.) in a timely manner.
- Develops deployment strategies for introducing new technologies into existing environments, i.e., new software, software patches, new hardware, hardware upgrades.
- Takes the lead of help desk resources within projects as necessary.
- Will take ownership of escalated tickets, using the engineering team as a support mechanism when needed.
- Invests time with Jr. and Help Desk positions for training and mentoring.
- Provides oversight, tracking, and reporting on the status of escalated tickets.
- Analyzes system logs and identifies potential issues with computer systems.
- Addresses scheduled downtimes, plans for and responds to service outages and other problems.
- Researches unresolved IT issues for applications and unresolved software and IT application issues.
- Monitors queue e-mail request folders
- Provides support and/or coverage to meet queue needs based on department needs and team availability.
- Honest, pleasant manner, and good personal hygiene.
- Excellent communication and interpersonal skills.
- Detail oriented, ability to multi-task, organized, and able to work in a fast-paced environment.
- Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.
- Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.
- Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.
- Performs other duties as required by displaying team spirit and self-growth, accepting and performing other projects and responsibilities, and requesting other projects and responsibilities.
- This is a W2 position.
- Direct inquiries only.
- No 3rd party submittals please.
- This position is not available for Corp-to-Corp.
- This position is not available for Associate Vendors.
Vacancy expired!