Vacancy expired!
- Oversee and conduct the design and execution of customer and employee research and insight programs, including defining and confirming objectives, survey design and implementation, and reporting. Complete analyses including statistical modeling, trend analysis and key driver identification.
- Identify, analyze and report data related to customer and employee personas, journeys, experiences, engagement, and customer segments, marketplaces and competitors; serve as the primary resource for customer and marketplace research and insights.
- Translate data and statistics into relevant and clear insights through reports and presentations; regularly report on the state of the customer to employees, managers and leadership audiences.
- Collaborate in industry and economic research strategy, operations and outcomes.
- Manage research vendor relationships, to include selection, contracting, serving as primary contact, participating in research activities, and translating research deliverables as needed for internal business customers.
- Interact with customers and employees via interviews, onsite visits, phone calls and other customer facing programs.
- Evaluate and continuously improve customer and employee research.
- Develop and implement procedures and processes to improve data-gathering efficiency, consistency and relevance.
- Performs all duties and maintains all standards in accordance with company policies, procedures, and internal controls, and ensures assigned staff follow association policies, procedures and internal controls.
- Other duties as assigned.
- Bachelor's degree in business, marketing, statistics or related field, or an equivalent combination of education and experience
- Substantial and progressively complex customer research experience
- Demonstrated proficiency with data collection, survey design and statistical analysis
- Proven ability to work with all levels of management, from frontline through executive
- Ability to turn data and numbers into compelling business stories using knowledge of statistical concepts and models.
- Ability to manage by influence and create consensus
- Proficiency in creating clear, cohesive presentations based on data and statistics
- Knowledge of customer insight technologies, platforms and tools
- Knowledge of customer lifecycle methodology and key processes
- This is a W2 position.
- Direct inquiries only.
- No 3rd party submittals please.
- This position is not available for Corp-to-Corp.
- This position is not available for Associate Vendors.
Vacancy expired!