Vacancy expired!
Allied Fire & Security has immediate openings for Customer Care Representatives. Allied Fire & Security is a rapidly growing family-owned company that emphasizes small business values with large growth goals. We are dedicated to providing excellent customer service and the latest in award-winning security technology for Spokane. Promotion and growth opportunities are also available.
We offer a competitive compensation package including Medical, Dental, Vision Benefits, and 401K as well as Paid Vacation/Personal Time Off. Promotion and growth opportunities are also available.
Position hours: Monday – Friday, 8:00 AM to 5:00 PM.
Rate: $15.50 - $16.00/hour (dependent upon experience)
RESPONSIBILITIES:
Determine requirements by working with customers.
Answer inquiries by clarifying desired information; researching, locating, and providing information.
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
Saves customer accounts by offering alternative options as outlined within company procedures.
Maintains and updates customer account information as needed by entering information into database.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
QUALIFICATIONS:
Call Center experience preferred; 2+ years administration experience required.
Proficiency with computer applications, especially MS Office/Word and MS Excel.
Multi-line phone system experience required.
Excellent organizational, time management skills, and multi-tasking skills.
Accurate data entry skills.
Ability to handle sensitive information with integrity and confidentiality.
Must pass criminal background check and drug screening.
Excellent customer service, communication, listening, and interpersonal skills.
Have you been looking to be a part of a great Spokane company that supports its employees
with advancement training and opportunities for successful careers? APPLY NOW to join our team!
Vacancy expired!