Avaya voice engineer at Tacoma, WA job vacancy

Vacancy expired!

HCL is hiring Avaya voice engineer at Tacoma, WA 98405. If you are interested then please send your updated copy of resume.

Position Details

Position: Avaya voice engineerLocation: 1717 S J St, Tacoma, WA 98405Duration: Permanent Hire

General Description Engineer will be responsible for managing technical excellence within the Voice Team and providing 2nd level technical assistance.This role includes problem management, client liaison, technical architecture and product development.Apart from this, engineer will provide 2nd Line Support for supporting analysts, end users and delivering functions under the Enterprise & Contact Centre Voice Portfolio.Support typically takes the form of investigating and resolving problems, incident handling.Availability and performance monitoring, routine start-up and close-down and maintenance of operating plans and schedules.This individual will have experience in administering and support of Avaya technologies as well as good understanding of IP telephony supporting contact center environment.Flexible work schedule is a requirement, must be able to work nights and weekends when necessary.Supports the telephony infrastructure including: Avaya CM, SIP, CMS, AES, VoIP, and various Call Center applications.Voice over IP principles and PBX functionality (Asterisk, Cisco Call Manager, Cisco Unity Connection, SIP, SCCP, H.323, etc.)Maintain and troubleshoot Avaya S8800 class media servers and G450, G650 media gateways running Avaya Communications Manager R6.2; and CMS in a dispersed voice network that includes multiple call centres and 2 data centers.Call Center skills: Avaya Contact Center skills: Vectoring, VDN, Skills, Variables, System configuration, ARS Table, Routing Plan, Service hours tables, CMS Supervisor, Moves, Adds and changes, Avaya 1X agent, Avaya IP agent, Modular Messaging.

Candidate must be authorized to work in the U.S. We are unable to sponsor work visas at this time.
About HCL HCL Technologies (HCL) empowers global enterprises with technology for the next decade today. HCLs Mode 1-2-3 strategy, through its deep-domain industry expertise, customer-centricity and entrepreneurial culture of ideapreneurship enables businesses to transform into next-gen enterprises.HCL offers its services and products through three lines of business - IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products & Platforms (P&P). ITBS enables global enterprises to transform their businesses through offerings in areas of Applications, Infrastructure, Digital Process Operations, and next generation digital transformation solutions. ERS offers engineering services and solutions in all aspects of product development and platform engineering while under P&P. HCL provides modernized software products to global clients for their technology and industry specific requirements. Through its cutting-edge co-innovation labs, global delivery capabilities, and broad global network, HCL delivers holistic services in various industry verticals, categorized under Financial Services, Manufacturing, Technology & Services, Telecom & Media, Retail & CPG, Life Sciences, and Healthcare and Public Services.As a leading global technology company, HCL takes pride in its diversity, social responsibility, sustainability, and education initiatives. As of 12 months ending on September 30, 2019, HCL has a consolidated revenue of US9.3 billion and its 147,123 ideapreneurs operate out of 44 countries. For more information, visit www.hcltech.com

Vacancy expired!

ID	#12267835
State	Washington
City	Tacoma
Job type	Permanent
Salary	USD TBD TBD
Source	HCL America Inc.
Showed	2021-04-15
Date	2021-04-14
Deadline	2021-06-13
Category	Architect/engineer/CAD
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Job Details

Avaya voice engineer at Tacoma, WA 98405