Vacancy expired!
- Provide application support for JIRA, Confluence and Bitbucket
- Create/maintain Confluence spaces, permission schemes, JIRA projects, workflows, screen schemes, custom fields, permission schemes and notification schemes
- Onboard new teams to JIRA/Confluence and help existing teams optimize their workflows
- Analyze requests for new JIRA/Confluence functionality, implement new features, triage incoming support requests
- Provide production support for JIRA, Confluence and Bitbucket, including performance tuning and scaling
- Develop key metrics, dashboards, and advanced filters in JIRA/Confluence to provide meaningful operational/performance metrics and status reports
- Apply built-in customization and third-party add-ons to extend Atlassian Suite functionality as needed, gather requirements for business processes, and determine ways to optimize
- Align computer and/or voice systems technologies to compliment and support System business/strategic plans
- Make recommendations for new/altered technologies that would contribute to System cost savings and/or productivity improvements
- Provide for efficient computer and/or voice system operation, including total throughput, CPU use, peripheral operation, and application performance statistics
- Establish system management criteria. Develop, maintain, and monitor procedures and policies
- Assist in interface planning methodology by communication with clients, vendors and Team Members
- Responsible for all aspects of functional and technical design, development and implementation of interface to include production cutover
- Coordinate and communicate the change control process, in conjunction with Team Members and clients, to ensure efficient processing
- Implement all changes in the production environment concerning on-line and batch system
- Provide for efficient database operations, including total throughput, input/output analysis and performance statistics
- Establish database management criteria including transaction logging, backups, restore and recover, and disaster recovery
- Coordinate capacity, planning and analyze information concerning
- Monitor system device capacities and status
- Coordinate and control system tuning and hardware tuning and hardware integration
- Monitor compliance with policies and regularly report results to CIO
- Issue technical bulletins to inform users of system changes
- Recommend changes for improved system operation
- Manage technical Performance Improvement programs, stressing quality control of service to clients
- Evaluate and manage service contracts for computer and/or voice systems, including recommendations for renewals and cancellations
- Ensure data/system security by protecting the corporate Information Technologies from unauthorized access, use, or interruption
- Develop, implement, and maintain a security program for the protection of systems hardware, software, and data. Develop and implement policies, procedures, and guidelines to direct and carry out the objectives established by the security program
- Research and recommend security measures to be included in the installation of new systems of application programs
- Monitor and evaluate data security implemented in the System; work to reduce all risks to corporate computer resources, and investigate security breaches
- Ensure that the security program provides the necessary safeguards for good business practice and that it meet; all corporate and government regulatory requirements
- Ensures Accountability
- Tech Savvy
- Communicates Effectively
- Values Differences
- Customer Focus
- Resourcefulness
- Drives Results
- Plans and Prioritizes
- Decision Quality
- Self-Development
- Bachelor’s degree in Computer science, related field, or equivalent experience
- 2 - 4 years experience
- 2+ years of systems administration experience managing server infrastructures and data-center operations across Unix, Linux, and Windows. environments (managing servers in production and development environment)
- 4+ years of experience managing Atlassian stack - Jira/Confluence tools and applications
- 2+ years of experience in scripting (like Python, Bash or PowerShell) and ability to automate tasks with scripts
- Experience with migration and upgrading the Atlassian suite of products
- Experience with building Infrastructure as code (AWS CloudFormation, CDK, Ansible, Terraform)
- Experience in technical support for hardware development organizations
- Experience working on Security and Access control like understanding firewalls, filesystem permission, basic operating system hardening and SSL encryption
Vacancy expired!