Vacancy expired!
- Deployments of new computer hardware or moves, and existing computer operating system upgrades
- Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic configurations, standard application installs/setups, profile transfer, and preparation of old devices for disposal or re-deployment
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Remote and basic desk-side technical support including remote control of end-users’ devices
- Troubleshooting and repairing desktop computers to ensure they interconnect seamlessly with multiple systems such as network drives, and all business productivity applications
- Working independently to troubleshoot all support requests and follow escalation policies
- Participating in testing, documentation, and implementation of assigned projects
- Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments
- Some projects may involve travel to sites throughout the state, and/or nationwide
- High School Diploma
- 1 - 3 Years of Experience
- Prefer 1-3 years of Windows Desktop/Laptop support in a professional enterprise environment. Including:
- Superior customer service skills. Excellent verbal, written, and interpersonal skills
- AA degree in an IT-related field is strongly preferred. High school diploma is strongly preferred
- An A+, MCP, and/or MCDST Certification desired (but not required)
- This position will require a detailed background check.
Vacancy expired!