Vacancy expired!
Job Description
What you get to do in this role:The
Engagement Manageroversees the on time, on budget delivery of the defined solution scope to meet the customer's desired outcomes. This requires the EM to complete the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.This role is to support the East Coast region and can be a remote role in that region.- Lead the delivery team throughout the engagement, often in collaboration with a services partner.
- Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
- Understand the goals and align the deliverables accordingly.
- Be the single contact to encourage collaboration.
- Manage Customer Outcomes to achieve the engagement's deliverables and promote the customer's desired results.
- Identify gaps between actuals and plan of record, proposing solutions, escalating as needed.
Qualifications
To be successful in this role you have:- 5+ years progressive experience as part of a professional services organization; or equivalent education/experience
- Ability to travel up to 25%
- Creativity with comfort running projects independently
- Experience driving issues through analysis and resolution
- Experience working collaboratively
- ServiceNow certifications in aligned workflow
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [emailprotected]for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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Vacancy expired!