Vacancy expired!
Job Description
Your CareerThe Federal Engagement and Embedded Architecture team is responsible for the successful implementation, execution, and relationship management of all National Security Division engagements with Xpanse. This team sits between Sales and Engineering to deliver maximum analytical value to our end users, ensure strong product engagement, drive renewals and expansions, solicit product feedback, and scope new product features.
Federal Cyber Architects
are crucial to ensuring the success of our engagements with NSD clients, thus enabling Xpanse to build a new cybersecurity product category. This role will identify processes, product features, and deployment strategies that pave the way for Xpanse to scale quickly both within existing customers and to new customer bases. The Federal Cyber Architectwill work with senior team members and executives across Xpanse to continually improve product performance and impact, effect customer retention, and facilitate rapid feedback loops between product, marketing, and our users.Your ImpactOnboarding
Training users on the technical functions of the Xpanse platform
Leadership briefings at customer sites to ensure understanding of Xpanse’s capabilities and engagement progress
Defining the global Internet sensing vision for our customers, in part by assisting them with the operationalizing of Xpanse platform. This often requires assisting them with workflow development, implementation of the product into existing toolkits, and understanding their most pressing technical challenges
Account Management
User engagement and adoption; understanding the unique bureaucratic environments in which the user operates
Customer training with Xpanse products and services
Leadership briefings
Analytical support at customer request; guide customers through analytic workflows within the Xpanse platform, participating at all stages of customer investigations to drive wins; this requires mastering our product capabilities and providing ongoing QA support for the product
Technical troubleshooting (in collaboration with Engineering team)
Serve as “customer advocate” with members of product management and engineering to improve the product
Solicit and document customer feedback using qualitative and quantitative methods - Write and disseminate detailed engagement progress reports to relevant team members across Xpanse
Renewals and Expansion
Manage clients and procurement to facilitate contract renewals and customer expansions on products and services
Qualifications
Your ExperienceIdeally 5+ years experience in technical client delivery & engagement and/or technical intelligence analysis
Knowledge of government/military organizations and functions; e.g., understanding organizational structures, hierarchy and how to apply software product use cases to target stakeholders
Ability to systematically analyze challenges towards clearly articulated end goals, like optimizing product adoption
Strong oral communication, including presentation skills, and poise
Demonstrated aptitude to learn new technical content
Advanced understanding of and experience supporting operational cyber exercises and missions (plus, not a requirement)
Collaborative attitude
Clearance: Top Secret with CI poly and SCI eligibility
Work Location Expectations: 80% client facilities, 20% remote (home/office)
Additional Information
Our CommitmentWe’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [emailprotected]
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
Salary disclosure required by sb19-085 for positions located in the state of Colorado: If hired in Colorado, this position starts at a salary of $129,100/yr. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Restricted stock units and bonus pay may also be offered as part of this compensation package, as well as benefits that include: flexible paid time off, employee stock purchase program, medical, dental, vision, 401K, life, and disability insurance. Additional information about benefits may be found here.
Vacancy expired!