Technical Service Delivery Lead (XSIAM) - Remote

The TeamAs part of the Unit 42 Managed XSIAM organization, the team helps customers operationalize and optimize their Managed XSIAM deployments—delivering proactive, white-glove guidance that enhances their detection, investigation, and response capabilities.Our mission is to help customers maximize the value of Cortex XSIAM while continuously improving their overall security posture and SOC maturity.Job SummaryThe Technical Service Delivery Lead (XSIAM) acts as the technical focal point for Managed XSIAM customers, driving onboarding, adoption, and ongoing success. You’ll combine deep product expertise with a consultative approach to guide customers through their security journey—translating their goals into measurable outcomes and ensuring fast, meaningful ROI from their Managed XSIAM investment.You will collaborate closely with our SOC engineering, threat hunting, and product teams to tailor the service to each customer’s environment, ensuring seamless delivery and exceptional customer experience.Key ResponsibilitiesValue Delivery: Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customersCollect and analyze customer security data to identify improvement opportunities in detection coverage, alert quality, tenant hygiene, and potential automation use casesAdvise customers on best practices for alert tuning, data onboarding, and correlation optimizationDrive continuous improvement in customer security posture and measurable time-to-value outcomesOperational Excellence: Manage incoming customer requests, prioritize effectively, and collaborate with the SOC engineering team to ensure timely, high-quality deliveryLead customer touchpoints, including onboarding sessions, security reviews, and proactive engagement meetingsTranslate complex detection and response concepts into actionable guidance for diverse audiencesCollaboration & Enablement: Partner with Unit 42’s SOC engineering, Product, and MDR teams to ensure consistent service quality and cross-functional alignmentCollaborate with the SOC engineering team to design and implement automation workflows that enhance detection, response, and reporting efficiencyChampion customer needs internally, advocating for enhancements and escalations where neededContribute to documentation, best practices, and scalable frameworks for the Managed XSIAM service