Job Details

ID #19960753
State Washington
City Washingtondc
Job type Permanent
Salary USD TBD TBD
Source RTL Networks, Inc
Showed 2021-09-20
Date 2021-09-19
Deadline 2021-11-17
Category Architect/engineer/CAD
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Senior Windows Desktop Engineer III

Washington, Washingtondc 00000 Washingtondc USA

Vacancy expired!

Job title: Senior Windows Desktop Engineer III

Location: Washington D.C.

Status - Full-time

About Us: RTL Networks, Inc. is a rapidly-growing company primarily focused on providing information technology (IT) support services and personnel to a variety of commercial and government customers for long term contracts. By providing a wide array of professional services and products, we help our customers leverage technology and operate with total confidence in the predictability, security and reliability of their technology resources in order to meet business objectives.

Job Purpose or Summary:

Address user tickets regarding hardware, software and networking

Walk customers through installing applications and computer peripherals

Ask targeted questions to diagnose problems

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel

Follow up with clients to ensure their systems are functional

Report customer feedback and potential product requests

Applicant selected for this position must be able to obtain and/or maintain a security clearance or access.

U.S. Citizenship required.

Chosen applicants will be required to pass pre-employment drug screening and a criminal background check.

We are an Equal Opportunity Employer.

Vacancy expired!

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