Vacancy expired!
Position serves as a liaison and source of patient
growth between referring physicians and any referral sources for Hospice.
MINIMUM QUALIFICATIONS:EDUCATION,
CERTIFICATION, AND/OR LICENSURE:1.
Bachelors Degree in marketing, public
relations, or health related field.
2.
Must possess valid WV or neighboring
state drivers license and must maintain WV or neighboring state minimum auto
insurance.
PREFERRED QUALIFICATIONS:EDUCATION,
CERTIFICATION, AND/OR LICENSURE:1.
Registered Nurse with valid WV or
neighboring state nursing license
EXPERIENCE:1.
Sales
experience preferred
2.
One (1) year of public relations
experience preferred.
3.
Experience in hospice as an RN
clinician or hospice operations
CORE DUTIES AND RESPONSIBILITIES: Thestatements described here are intended to describe the general nature of work
being performed by people assigned to this position. They are not
intended to be constructed as an exhaustive list of all responsibilities and
duties. Other duties may be assigned.
1.
Meets in person with targeted service area
physicians along with other referral sources and/or their office staff, to
communicate Hospice services, personnel, special programs
and other items of interest. This
is for all hospice service areas.
2.
Handles concerns or complaints
expressed on those visits, by contacting the appropriate authority at the
specific hospice location.
3.
Persuades physician offices of the
quality and expertise of Hospice.
4.
Collects and reports competitive
intelligence collected from referral related visits, to Hospice leadership.
5.
Meets with all leadership to learn of
new programs, ad campaigns, etc., as well as determine communication pieces
for distribution to referring physician office/public.
6.
Prepares weekly written reports of
activities and findings, for distribution to Director and other stakeholders.
Utilizes the EPIC referral report and notes weekly where referrals were
generated and through that report when referrals are lagging.
7.
Travels as much as necessary in a
one-day period to visit potential referral sources. May do admissions as needed
in emergent situations to meet patient needs and secure referrals. Must
perform admissions and documentation that is acceptable.
8.
Keeps personal calendar to track
scheduled visits to potential referral sources.
9.
Promotes Hospice services, programs
and facilities in referral area for the purpose of facilitating referrals.
10.
Assists with the development of
strategies and programs designed to benefit patient referrals for Hospice.
11.
Conducts
research with external providers on various programs to determine
effectiveness of existing systems, programs, and referral process.
PHYSICAL
REQUIREMENTS: The physical demands described here are
representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential
functions.
1.
Frequent walking, standing, stooping,
kneeling, reaching, pushing, lifting, grasping, and feeling are necessary
body movements utilized in performing duties through the work shift.
2.
Must be able to sit for extended
periods of time.
3.
Visual acuity must be within normal
range.
4.
Must have reading and comprehension
ability.
5.
Must have ability to move freely
through the facility to perform daily and special tasks.
6.
Hearing within normal range is
required.
7.
Must have manual dexterity to operate
keyboards, fax machines, telephones, and other business equipment.
8.
Must be able to perform light work:exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of
force frequently, and/or a negligible amount of force constantly to move
objects. If the use of arm and/or let controls requires exertion of
forces greater than that for Sedentary Work and the worker sits most of the
time, the job is rated for Light Work.
WORKING
ENVIRONMENT: The work environment characteristics
described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
functions.
1.
Is available within a reasonable time
frame, to physicians and staff during working hours during the week, and also in normal business hours when not on job, as
possible. This may include occasional weekend work for health fairs and community
events.
2.
Faces highly unpredictable situations
related to travel conditions as well as rapidly changing schedules of physicians,
which may require particular flexibility, i.e. to reschedule an appointment
later in the day or schedule an appointment with another physician in the
area on an ad hoc basis to capitalize on being in a particular area.
3.
Exposed to high levels of stress and
anxiety.
4.
Experiences constant interruptions.
SKILLS
AND ABILITIES:1.
Must be an excellent communicator to physician
and/or the office manager or other referral sources.
2.
Must be a good listener and be able to retain facts from
notes and personal observations for recording in greater detail following an
appointment.
3.
Must
possess or have the aptitude to learn a significant number of clinical terms
related to medical practice and hospice services and procedures especially as
it relates to hospice.
4.
Must
be able to cope with rapidly changing situations, such as abrupt changes in
scheduled appointments.
5.
Must
be able to deal with strong personalities and egos, and be able to hear very
strong criticism and projected emotions without taking them personally.
6.
Must
be able to always present herself or himself in a professional manner on the
job, as a personal reflection of WVUHS HomeCare
7.
Must
be capable of handling information of a confidential nature.
8.
Must
have the ability to work successfully under highly stressful conditions, and
must be capable of adapting to varying workloads and work assignments on a
constant basis.
9.
Must
have the ability to comprehend and perform oral and written instructions and
procedures.
10.
Must
have effective reading and comprehensive skills.
11.
Must
have strong communication skills, written and verbal.
12.
Must
be able to work weekends to meet the needs of occasional community events
13.
Must
have ability to prioritize tasks.
14.
Must
have independent decision-making ability.
15.
Must
have the ability to respond to emergency situations in a calm, professional
manner.
16.
Must
have the ability to perform concentrated and complex mental activity with
frequent involvement in complex and highly technical situations.
17.
Must
have the ability to make sound, independent judgments based on scientific
principles, or sound business judgment and also be
able to collaborate with other multi-disciplinary team members in an
appropriate fashion.
Statement
of Understanding:I fully
understand and accept all information presented on my job description, which
includes both general and specific duties and responsibilities.
Employee Name (print):Employee Signature
Date:Date
Reviewed/Revised: October 2021
Vacancy expired!