Service Advisor - BMW of West Houston

SummaryAs a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner. Duties and ResponsibilitiesGreet customers in a friendly, professional, and hospitality-driven manner, ensuring a luxury brand experience.Listen to customer concerns and accurately document vehicle issues.Provide clear, consultative explanations of recommended services and repairs to promote transparency and trust.Leverage product knowledge and service history to identify maintenance opportunities that drive service revenue while adding value for the customer.Communicate estimated costs, obtain approvals, and proactively offer service packages or upgrades when appropriate.Schedule appointments strategically to optimize shop productivity and technician efficiency.Coordinate with service technicians to ensure timely completion of repairs and effective workload distribution.Keep customers informed throughout the service process with timely updates and realistic repair timelines.Create and maintain detailed service records to support warranty claims and future business.Prepare and explain invoices to customers, including breakdowns of services performed and any upsells.Contribute to department profitability through consistent sales performance, RO accuracy, and adherence to margin goals.Follow up with customers post-service to ensure satisfaction, retain business, and encourage return visits.Resolve customer issues promptly and professionally to protect CSI and service retention.Stay informed on the latest OEM technologies, service bulletins, and brand initiatives to drive value-based recommendations.