West Coast Sales HR Manager

Job Description

Together with the Sales Manager, you execute a people strategy to support the sales organization, the implementation of key company initiatives, and ensure a positive colleague and customer experience. Through execution of HR strategy and guidance on all people matters, you will also support your Sales Area teams in increasing sales and profit and improving customer service.

You are an influential partner in helping Area Managers drive talent management, leadership development, succession planning, HR operational excellence and colleague engagement. You also support the talent acquisition process for leadership roles throughout your Sales Area teams. You will work actively with structured performance management, based on results, values, and global leadership expectations, to increase productivity and retention, and serve as an I&D champion to build diverse teams and foster an inclusive, collaborative culture.

This role will ensure H&M offers all colleagues fair and attractive working conditions and that all employee relation matters, legal requirements and H&M policies are fulfilled to meet the expectations of customers and colleagues.

This position is based in Los Angeles, CA within our Sales Function and reports to our West Coast Sales Manager, with a dotted line to the Regional Head of HR, Americas.

• Champion our unique values-driven culture to provide the best colleague and customer experience; recognize strong leadership behaviors and drive performance to ensure business success
• Lead change management efforts to help Area teams understand and adapt to new strategic initiatives and evolving business needs to drive results
• Forecast Sales Market future needs, including staff rotation and expansion for all Area and store positions and build action plan accordingly
• Support with the delivery of talent management initiatives such as succession planning, performance reviews, and individual, clear development plans throughout Area teams
• Analyze talent pipeline to ensure there is a constant flow of talent (both internal and external) for all Area and high impact, leadership positions
• Together with Sales Market and Area Teams, create inclusive work environments through education and training with focus on increasing the diversity of teams to ensure different perspectives are valued and respected
• Actively participate in the interview process for Area leadership positions
• Work closely with Area Management and internal colleagues to improve working relationships, build morale, and increase productivity and retention
• Coach and aid Area Management teams to enhance leadership effectiveness, increase engagement of teams, and strengthen company culture throughout feedback and values
• Develop a sustainable talent acquisition and hiring strategy for Areas, while building and overseeing the internal talent pipeline with follow up on talent development
• Together with the Sales Team, plan and organize introduction trainings for Area teams as well as for existing and new stores
• Track and achieve HR KPI’s and initiate follow up actions accordingly
• Together with the Sales Team, ensure Area Sales Managers identify, develop, and engage future talent with clear development plans and two-way dialogue
• Evaluate Sales Market training needs, make recommendations for ongoing training needs, and support in facilitating training initiatives with Regional HR
• Act as a neutral escalation point for colleague concerns and coach Store Management Teams and Area Team on conflict-resolution and prevention of employee related issues
• Together with Employee Relations, manage and resolve escalated employee relations issues. Conducts effective, thorough and objective follow up as needed
• Maintain in-depth knowledge of legal requirements related to day-to-day management of colleagues, reducing legal risks and ensuring regulatory compliance and fair working environment

Responsible for the creation and adherence to the Sales Market recruitment and training budgets

Qualifications

• Bachelor’s Degree in a related discipline, or equivalent years of experience preferred
• Preferably 3-5 years of HR, retail leadership or people management, including H&M Area Management, experience
• Strong understanding of retail operations and HR best practices
• Excellent written and verbal communication skills
• Strong customer service orientation
• Strong professional maturity and ability to deal with sensitive, confidential information
• Excellent relationship building and influencing skills
• Ability to collaborate with cross-functional partners and teams
• Solution-oriented team player and problem solver
• Skilled at time management, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment
• Proficient at Microsoft Office
• Required domestic travel at least 50% of the time

Additional Information

All your information will be kept confidential according to EEO guidelines.