Atlassian Site Reliability Engineer

Job Description

FireEye's Enterprise Technology Services Team is seeking an SRE (Site Reliability Engineer) with a focus on Atlassian Administration, who will actively support and manage the FireEye’s multiple Jira and Confluence instances. You are a high energy, problem solver who thrives engaging cross functionally towards positive business outcomes with a customer first focus.

This role will need to function as a Site Reliability Engineer with an Atlassian Solution management focus. The SRE role at FireEye is critical to our success by helping ensure service availability, identifying and automating manual processes, and bridging the gaps between product development teams and operations. Implementing operational improvements large and small in availability, latency, performance, efficiency, change management, monitoring, incident response, and capacity planning are all within scope for this role. Whether it is done through code, the introduction of modern tools, and/or better processes continuous improvement and efficiency is the goal.

Solve problems relating to mission critical services and build automation to prevent problem recurrence, with the goal of automating response to all non-exceptional service conditions. SREs (site reliability engineers) will be focused on maximum availability, reliability, security, and performance for FireEye cloud services.

· Customize of workflows, fields, screens, permissions, notifications, and issue type schemes.

· Create, Maintain, and Understand Infrastructure as Code for Atlassian environments in AWS and Azure, leveraging Terraform, Packer, Ansible, Jenkins, and GitHub for Pipeline tooling.

· Experience with migrating to/from Server Edition, Data Center Edition, and/or Cloud.

· Develop Jira best practices for functions such as bulk upload of issues and uploading Test-cases using plugins.

· Maintain Jira in an efficient way so that it can integrate with other Atlassian tools. Develop Jira extracts and reports as needed by management.

· Understand, Manage and Create infrastructure as code to maintain the environment and improvements.

· Setup authentication and authorization systems (like LDAP/AzureAD/Atlassian Access/Crowd)

· Collaborate with product developers to ensure non-functional requirements of availability, performance, security, and maintainability.

· Work with release engineers to ensure software delivery pipeline is as efficient as possible.

· Develop tools that improve monitoring, telemetry, visualization, alerting, and reporting.

· Design, write and deliver software to improve the availability, scalability, latency, and efficiency of FireEye’s cloud services.

· Influence and create modern designs, architectures, standards, and methods for large-scale distributed systems.

· Collaborate with a world-class engineering team to propose features that solve recurring patterns of customer complaints.

· Engage in service capacity planning and demand forecasting, software performance analysis and system tuning.

· Participate in on call rotation. Participate, collaborate, and provide guidance in retrospectives.

· Find scalability bottlenecks and areas for performance improvements.

· Dedicated team player with a high degree of flexibility.

Qualifications

• Must be a US Citizen
• 8 years experience and industry cloud certifications
• Expert in Atlassian solution implementation, configuration, and operational support.
• Atlassian Certification preferred
• Proficient in Amazon Web Services (AWS) Architecture and Security management, AWS Certifications preferred.
• Experience in Cloud Software Engineering, Cloud Site Reliability Engineering, & Cloud Operations
• Production experience with Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) technology stacks.
• Blend of both Development and SRE mindset (i.e. software and infrastructure)
• Experience with Go/Python (strongly preferred), Perl or Ruby, or Java/C (one of the OOP language), specifically for systems automation
• Experience in cloud provisioning code development and tools (Terraform, CloudFormation, etc.)
• Networking: knowledge and understanding of network theory, such as different protocols (TCP/IP, UDP, ICMP, etc), MAC addresses, IP packets, DNS, OSI layers, and load balancing
• Firm grasp of at least one modern programming language (Java/Go/Python/Ruby), beyond basic scripting (Shell, Perl, Bash)
• Experience using configuration management frameworks (e.g. Ansible/Chef/Puppet)
• Release software through tooling (git, Jenkins, custom scripts, Docker)
• Experience with algorithms, data structures, complexity analysis and software design.
• Systematic problem-solving skills coupled with a keen sense of ownership and drive.
• Procedural and troubleshooting documentation skills.

Additional Information

At FireEye we are committed to our #OneTeam approach combining diversity, collaboration, and excellence. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.