Senior Account Manager

Job Description

Under the direction of the EVP, Account Services, the Senior Account Manager, has primary responsibility for helping and managing specific Account Services activities for assigned clients, including developing and executing strategies to grow revenue that meets and exceeds assigned objectives including, client identification, development, and retention. This individual is also responsible for developing compelling briefs and Statements of Work (SOW) to guide internal team members and to leading internal cross-functional core teams and clients on the strategic and tactical plan, design, and execution of innovative pharmaceutical medical communications, marketing, and medical education initiatives. In addition, the Manager understands client challenges and leads internal and external core teams to conceptualize, design, and deliver novel solutions for clients’ needs in a manner consistent with the values and reputation of Synchrony. Accountabilities include assigned client development, relationships, and satisfaction, and the overall strategy, development, and execution of assigned Accounts Services activities.

Primary responsibilities include:

1. Developing and executing strategies to grow revenue that meets and exceeds assigned objectives, including client identification, development, and retention

• Partner with Strategic-Scientific Services and Scientific Services to provide best-in-class strategy and strategically-aligned support
• Actively participate in client presentations, selling and defending the agency's point of view
• Strong scientific and clinical skills and experiences
• Represent the organization in an appropriate manner

2. Lead new business efforts and strategic planning with existing (organic growth, annual planning) and potential clients

• Ensure that existing client revenue goals are achieved
• Support the development and implementation of new business development opportunities
• Support the development, presentation, and selling of high-quality deliverables
• Support teams in the creation and submission of RFPs and proposals (proposal writing is required)
• Monitor industry and therapeutic area and best practices and advances to ensure that Synchrony and our clients are at the cutting edge or leading the field

3. Day to day lead on the internal cross-functional core teams and clients on the strategic and tactical plan, design, and execution of innovative pharmaceutical medical communications, marketing, and medical education initiatives

• Able to identify key issues; creatively and strategically overcome challenges or obstacles
• Expert communicator both verbally and in writing
• Effective attention to detail and a high degree of accuracy
• Sound analytical thinking, planning, prioritization, and execution skills
• Demonstrated ability to manage key constituent relationships with over 2 million dollars of business
• Strong presentation and persuasion skills: Can develop a clear point of view and tell a meaningful "story"; is effective in a variety of settings and group sizes with clients, peers, subordinates, and management; confidently expresses both data/facts, plus more controversial topics; commands attention and can manage group dynamics
• Attend client meetings, conference call and live, and communicate key learnings and action items to the team and client
• Effective leadership skills, with a strong focus on account services, strategic medical/marketing and businesses processes
• Manage client strategy and objectives in balance with needs of internal team and organization
• Initiate projects and serve as internal “project owner” or “project champion”
• Lead effort to define project strategic objectives and budget, including completion of Strategic Brief (when applicable) and all SOWs
• Lead kickoff meeting with clients and/or authors or faculty
• Review all deliverables to ensure project objectives, quality standards, and client or author expectations are being met and that project supports overarching strategy
• Monitor and manage assigned activities to ensure timely delivery of products and services
• Ensure all content is consistent with product strategy, communications objectives, and client expectations
• Resolve conflict and celebrate success; set clear team priorities; explain client/brand objectives and strategies; define success in terms of the whole team
• Be a positive force for enhancing the work culture, consensus-building, and internal communications

4. Manage the budgets (eg, forecast, expenses, accruals) for individual projects

• Develop client(s) scope of service or project agreements with account leadership
• Monitor budget and hours, and communicate financial details and changes in scope to client and management
• Verify that billing schedule milestones are communicated to Finance

• Effective interpersonal skills, with a strong focus on account services, strategic medical/marketing and businesses processes
• High level of integrity, confidentially, and accountability
• Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
• Demonstrated ability to manage key constituent relationships
• Able to identify key issues; creatively and strategically overcome challenges or obstacles
• Effective attention to detail and a high degree of accuracy
• Sound analytical thinking, planning, prioritization, and execution skills
• Strong marketing skills and experiences
• Strong communicator both verbally and in writing
• Strong presentation and persuasion skills: Can develop a clear point of view and tell a meaningful "story"; is effective in a variety of settings and group sizes with clients, peers, subordinates, and management; confidently expresses both data/facts, plus more controversial topics; commands attention and can manage group dynamics

Qualifications

• Bachelor's degree required
• Minimum of 3 years’ experience in marketing and account/client services support or pharmaceutical marketing/sales and/or project management
• History of successful management of more than 1 million dollars of fee/year
• Must be able to travel up to 30 percent of the time.
• Specific industry and/or therapeutic expertise is required
• Substantial experience leading at least 3 of the following activities: advertising initiatives- print or digital, medical education activities, brand planning, sales interface, medical communications campaigns, promotional medical/marketing initiatives, strategic communications planning, advisory boards, key clinical expert identification and development

• Travel required (up to 30%)
• Ability to attend and conduct presentations

Additional Information

Synchrony places high value on the well-being of its employees; therefore, Synchrony team members are eligible for a comprehensive array of benefits, including competitive salaries, generous paid time off, excellent health insurance, family leave, and a 401(k) plan with employer matching.

All your information will be kept confidential according to EEO guidelines.

EOE. Synchrony is not able to provide visa sponsorship for this role.