Job Details

ID #44370696
State Wisconsin
City Baycity
Job type Permanent
Salary USD Depends on Experience Depends on Experience
Source E-Business International, Inc.
Showed 2022-07-26
Date 2022-07-19
Deadline 2022-09-17
Category Et cetera
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IT Support Technician

Wisconsin, Baycity, 54723 Baycity USA

Vacancy expired!

Title: IT Support Technician

Location: Bay City, Wisconsin - Onsite

Job Type: Fulltime/Permanent

Overview:The IT Support Technician is responsible for Level 1 & 2 IT and Application Support offered to our users from all our offices. Seen as the face of IT, you will be carrying out IT Support tasks both remotely and via desk-side support. The goal is to provide an efficient and reliable IT Service by utilizing ITIL Principles and aligning them to the company’s fast pace and growing IT environment. You will work closely with our IT Service Desk, Application Support Analysts, IT Infrastructure Specialists as well as IT Management in general. You will be responsible for using and contributing to IT Support operational procedures and processes, reporting to the IT Support Manager, under the supervision of the Application\IT Support Team Leads.

Responsibilities:
  • Responsible for Level 1 & Level 2 IT Infrastructure and Applications; some project tasks ad hoc Infrastructure task (Datacentre and Comms Room Racking);
  • Participate in Team Meetings and Communication;
  • IT Ticket Logging and Queue management;
  • Support of other IT Functions such as Application Support and Infrastructure Teams;
  • Participation in rota such as ticket allocator and early shift (to support OCC);
  • Logical thinker and able to prioritize workload and urgency;
  • Strong Customer Service Ethic.

Qualifications:
  • Wide knowledge of Desktop OS and applications (Windows, MAC, Linux);
  • Active Directory Administration;
  • Cloud-based infrastructure such as Office 365 and Exchange;
  • MDM (Mobile Device Management i.e. AirWatch, BES, etc);
  • Internet Browser support (All popular browsers, Firefox, Chrome, Edge, etc);
  • Issuing and handling user hardware (Windows PCs and laptops, Macs and mobile devices);
  • Willing to learn and support in-house technologies; bespoke applications;
  • Working within a structured support environment with request logging software;
  • Able to follow processes and procedures.

Desired experience
  • Windows Server technologies;
  • MCP / CompTIA A+ or N+;
  • Basic networking skills and Cisco exposure, including Call Manager;
  • Windows deployment workbench;
  • Atlassian tools such as Jira & Confluence;
  • Backup technologies;
  • Scripting tools: PowerShell, others are beneficial; Exposure to Linux servers;
  • Familiarity with ITIL structures and processes;
  • Excellent English, Mandarin, and Cantonese language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers, are beneficial, but not a necessity;
  • Willing and able to travel internationally, from time to time.
Kind regards,Dinesh MuniE-Business International, IncDelivery Lead/Recruitment ManagerPh: 1-

Vacancy expired!

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