Job Details

ID #15645369
State Wisconsin
City Brookfield
Job type Contract
Salary USD $1 - $1 1 - 1
Source Iron Systems, Inc
Showed 2021-06-20
Date 2021-06-19
Deadline 2021-08-18
Category Technical support
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Desktop Engineer - EUC L2

Wisconsin, Brookfield, 53005 Brookfield USA

Vacancy expired!

Hello there,Please review the job details provided below and if interested, then share your updated resume (in word format) with your contact details to

JOB DESCRIPTION:

Title: Desktop Engineer – EUC-L2

Location: Brookfield, WI (53005)

Duration: 2+ Months contract (extendable)

Key responsibilities:
  • Provide onsite and desk side support services to end users.
  • Troubleshoot PC related problems at the direction of level 2 or SPOC.
  • Complete incidents and requests within SLA in pressurized environment.
  • Build, configuring and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components.
  • Ensure tickets are updated on a daily basis.
  • Support meeting room environment and video conferencing.
  • Support printers, scanners and other peripherals.
  • Support mobile devices, such as iPads, iPhones and Android devices.
  • End-User Data back-up and restoration when required in the course of a service incident.
  • Smart hands support for data center equipment as per required SLA (in specified locations)
  • As directed by Tech support will assist in troubleshooting the data center devices
  • Replace defective components cards in data center equipment’s as advised by Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
  • Import /Export tapes to the tape libraries as advised by tech support.

Behavioral skills required:
  • Individual must have good customer facing skills and be well presented.
  • Demonstrates independent and pro-active thinking
  • Builds effective relationships both within the team and across the business and Professional Services
  • Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
  • Must be able to work alone and unsupervised, taking the initiative when necessary.
  • Must be organized and prioritize work appropriately.

Technical skills & Experience required:
  • Must have experience of using a Call Logging system.
  • Must have good working knowledge of Windows 7/10 and related Office applications.
  • Support experience of MACs would be beneficial
  • Knowledge of mobile devices, in particular Androids and iPhones
  • Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
  • Familiarity with Microsoft SCCM.
  • Ability to replace defective parts, as identified by.
  • Excellent hands on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable
  • Excellent communication are mandatory in English and Local language

Desired Educational Requirements:
  • Completion of CompTIA certifications – e.g. A+, Network+ etc.
  • Completion (or near completion) of Microsoft certifications – e.g. MCP, MCITP, MCSE etc.

Vacancy expired!

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